Customer Testimonials
Ronya was very responsive to our questions and provided excellent service.
Thanks Joe and team for all the due diligence and hard work with my mortgage! Greatly appreciate the professional service! Liked your timely updates on various milestones of the mortgage process and secured communication! I will return back for my future mortgage needs and will refer more friends of mine for the excellent service you have provided! All the best to your business! Thanks, Satisha First name removed
The updates and timely manner of the process were amazing! Thank you Troy and David.
Service was great. Would recommend to anyone
Prompt answers, great support and a seamless process.
Process was quick and efficient!
Corey Phelps always does a great job for my clients. He is a great communicator, knows his stuff, and my clients love him. I usually always include a comment about his processor, Heidi Gilchrist, too, because Heidi always did a wonderful job - very responsive and knowledgeable. However, I recently learned that due to the growing workload that was given to Heidi without a comparative pay increase, Heidi recently left Front Street Mortgage. This is very disappointing. It's too bad someone at the top of the management chain didn't reach back out to Heidi, ask her to stay, let her know she is appreciated, and give her a reasonable pay increase to keep her with the company. Good help is very hard to find. Such a shame.
Additionally, we all know that the all businesses related to real estate are backed up right now, but the additional TWO weeks it took to close a recent deal was border line ridiculous. Corey stayed on top of everything even though he was short handed, communicating with me daily so I had news to share with the listing agent. I would love to continue to refer my clients to Front Street Mortgage, however, if this type of delay is what our REO mortgage services are now offering I simply can not. My buyers provided everything requested within hours of the request; they weren't the reason their closing was delayed. If more help is needed within the underwriting department for John Adams Mortgage, please please please try to find additional help. I know that Heidi Gilchrist applied for an underwriting position - it's too bad she wasn't hired.
Corey was great in a very stressful transaction. He was very understand and helpful at explaining the steps as we went through them. Any time I needed to talk to Corey, he returned my messages quickly. Thank you. Chris
Promises kept. No irregularities at closing. Well handled.
Informative, helpful and makes my clients feel comfortable
We worked with Joe Galvez and we had a great experience. He is Knowledgeable, quick to respond, professional and a pleasure to work with.
Joe and Elise were both very helpful and responsive. Joe took time to answer my questions and was helpful explaining things I didn’t fully understand.
As a first time home buyer Ronya was very helpful and explained the whole process to me which I really appreciated.
Professional staff, always kept me up to date on refinance status. Joseph was very kind, patient and knowledgeable. I felt I could trust him. He was very reliable. I appreciate all the great services that he provide to me on behalf of John Adams Mortgage. Keep up the good works. Thank you!!!
Kristen was very helpful, insightful and kind, as we were first time home buyers. She was always responsive whenever we had questions and she kindly walked us through every step of the way. She was recommended to us by a friend, and we will recommend her as well to anyone in need of a lender.
Chris took great care of my clients that are past customers of mine!
Ronya is always on top of her game and never fails to impress me with her superior service.
One of the best in the business.
It was very easy to do and Mark took time to answer all my concerns quickly.
Very knowledgeable and parleys information in a understandable manner
the buyers were very impressed with the response time.
Kristen was informative and went the extra mile!
Always available and responsive, even on weekends. Knowledgeable and patient when answering our questions. Not pushy or arrogant like the big name lenders! Things went smoothly and we only needed to work with one dedicated person (an advantage compared to some online lenders).
Troy has always done a great job for us with our mortgage needs. Even though Covid made our latest refinance a different experience, Troy was there to guide us through the challenges. Wouldn't hesitate to recommend Troy to anyone.
Joe was very professional and helpful throughout the entire process. I was looking at 2 different options and Joe was always the party more aggressively improving rates and closing costs.
Cathy Dodak is amazing! I had such a pleasant experience working with her to buy my new place. She was available when I needed her, and she sent weekly updates throughout the process. I can't say enough positive things about her and would highly recommend using her services. So fantastic!
I appreciate how fast Kristen worked. I also am glad that my loan was finally approved without having to put more money down.
Good responsiveness and use of portal technology
very helpful and the refi process was extremely easy and smooth
Joe was very professional.
Clear concise explanations
Very good communication
The secure website was easy and convenient to use
I would not hesitate recommending Joe to anyone
Amanda is very responsive and helpful and was able to walk us through all of our different options.