based on 3681 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable sales people, friendly staff at office.
Great experience purchasing my new Grad Design Travel Trailer. Kind, courteous and professional staff!
We are very pleased with the service we receive at Alpin Haus in Saratoga Springs. The travel trailer drop off and pick up procedures are excellent. In Amsterdam, we have to surrender our truck and trailer. At Saratoga Springs, we can drop our trailer and go. The service guys take excellent care of our trailer. They have all the parts and filters we need to keep our trailer running in tip-top shape. We strongly recommend Alpin Haus in Saratoga Springs for your trailer service.
Excellent Service Department! Will and Dan are wonderful to work with. The staff does an amazing job. They communicated everything and called and asked questions if they found added issues. I can't say enough positives about the staff at this wonderful establishment. You can be assured that they will do an amazing job and keep your camper in top notch condition. Thank you Will, Dan and staff for your amazing work and help with our camper you all are truly the best! A++ all the way!
Very professional and quick service
Things that were fixed still fell apart not happy
Brian, the sales guy, Josh in finance and Ryan in service( i hope i got his name right..) all did a great job with their parts of my buying process. They all took time to explain and listen to me during the process. Ryan spent about 3 hours going over the coach's operation and when I asked questions where he could have upsold me for the sake of up selling me, he gave honest answers. That was refreshing.
Their service is at their own pace. A 2 hour job could have the rv tied up for 7-10 days. The parts department has a thin inventory and everything has to be paid upfront and ordered. I dealt with the GM in Oak Ridge. Nice man. But excuses don’t solve the issue. They had my class c for 3 months and couldn’t get the upper bunk window ordered and replaced. After a Florida road trip the picked up the rv and didn’t have the professionalism to check if the water tank was full. One night we went below 20 degrees and the unit suffered frost damage. I don’t believe they care about what they do. I have lost trust in this dealership.
Dave service writer was excellent very helpful and informative great person. !
We just purchased our 5th camper over the last 30 years from Alpin Haus (3rd in 6 years). They have always been professional and helpful every step of the way. Our last salesman (Pat Lucci) sat with us for 30 minutes asking questions before trying to sell us anything. Then he took the time to match us up to a great camper and a great deal. And the RV Warranty Forever program is just the icing on the cake.
If we decide to upgrade, we will definitely be back to Alpin Haus. Thank you to the entire team of professionals at Alpin Haus.
Our experience with Alpin Haus was very good from start to finish. Scott, or salesman was super friendly, professional and knowledgeable.
I thought everything went well, Everyone was very helpful. Had a great experience being the 1st time ever purchasing a camper
The sales staff was very friendly and knowledgeable
No one knows what’s going on nobody calls back try and nickel and dime you
Will who works in the service department does a great job. He communicated well while the trailer was being serviced. I’ve heard horror stories about the previous owners while being serviced but this was far from it. Job well done. I’d definitely recommend Alpin Haus.
I brought my motor home last Monday for warranty work. I was told that I would be contacted the same afternoon. No call just crickets. I have heard from friends that communication is poor. From my experience I would agree.
Knowledgeable, friendly, thorough, easy to work with!!
Love ❤️ your service department! I am a long time customer and the team has never let me down!
I would love to give a shout out to the supervisors of Justin, Dennis, Mike from the Oak Ridge office. They are the best and have taken care of my wife and I through all our RV needs. We have purchased "Several" RV from Oak Ridge (Garick) and now (Alpin Haus).
We would like you to know that not everything has always gone smooth but Justin has ALWAYS made sure things were made right by us as customers. Dennis, has made sure all our paperwork was completed and that we were getting the best rates possible.
Thank-You Alpin Haus for have a great crew in the Oakridge Office.
Respectfully,
First name removed AND LINDA Last name removed - Email address removed Phone number removed
Competent service
Excellent sales team and excellent Service delivery/orientation
Quality
They had my camper since May of 2021, ordered the wrong part to begin with didn’t get it put in until December 2021. Will never do business with them again. Maybe pay attention and order the appropriate part to begin with.
Everyone is very nice which doesn't cost anything but builds customer loyality. They do what they say even with set backs. We believe that all staff members have the customer's interest in their decisions within the confines of Alpine Haus processes
The need to keep the inventory correct on the locations if your inventory. I was shown and put a deposit on a trailer that was already purchased. I then went and looked at the trailer I put a deposit on and had a few things that needed attention that should have been checked during delivery. I almost walked away. Then when I went to pick up the trailer the main items that were damaged were not addressed and more items were found to be broken. I have yet to receive a phone call on the parts ordered.
I was taken care of very professionally and friendly. The work was done on time. Some extra requests were handled as well. I was pleased with the experience.
Loved Mike and Dennis and Justin.! All very helpful and knowledgeable about the trailer, financing and helpful with questions and delivery. I am very satisfied with this experience and have already referred others to Alpin Haus.
Thank for everything!
Name removed
Excellent customer service. They truly take care of you from the beginning to the end and beyond. It's good to do business with this company because it's a mom and pop type store, you get direct service in a kind, professional manner, not a sales person trying to make a commission. Besides all that. They have top of the line vehicles for every budget.
Services have been reasonably quick and thorough. No problems encountered and personnel have been friendly and easy to work with.
Did our recall quickly. Satisfied