ServiceMaster by Stratos
66 North Main Street
Memphis
TN 38103
United States
  • Phone: "(901) 683-0064"

Average rating: 8.7 out of 10 based on 114 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 26, 2012 — Rated 10 out of 10 by D.G. ServiceMaster by Stratos
What do you like about our cleaning services?

Clean up guy is very dependable, pleasant and does a great job.

Report a concern   June 22, 2012 — Rated 10 out of 10 by B.A. ServiceMaster by Stratos
What do you like about our cleaning services?

Strong supervision and follow up, dependable

Report a concern   June 22, 2012 — Rated 10 out of 10 by J.J. ServiceMaster by Stratos
What do you like about our cleaning services?

The person cleaning our office is very friendly and cleans very well.

Report a concern   June 20, 2012 — Rated 10 out of 10 by D.C. ServiceMaster by Stratos
What do you like about our cleaning services?

I'm very impressed with how clean the restrooms are. I never have to get after them for toilet bowl rings, etc. Crew actually seems motivated to do what they are supposed to do.

Report a concern   June 20, 2012 — Rated 10 out of 10 by E.K. ServiceMaster by Stratos
What do you like about our cleaning services?

Everything gets done like it suppose to every time. There is a perfect level of communication.

Report a concern   June 19, 2012 — Rated 10 out of 10 by D.B. ServiceMaster by Stratos
What do you like about our cleaning services?

Your staff is very attentive to our directions and they currently are doing an exceptional job.

Report a concern   November 9, 2011 — Rated 10 out of 10 by M.T. ServiceMaster by Stratos
What do you like about our cleaning services?

The flexibility that you all have and that almost always go over the top to help with what ever it is that we need. that means a lot to a company like us.

Report a concern   November 8, 2011 — Rated 9 out of 10 by C.V. ServiceMaster by Stratos
What do you like about our cleaning services?

Dependable service. Follow-through on special requests.

Report a concern   November 7, 2011 — Rated 8 out of 10 by D.B. ServiceMaster by Stratos
What could we do to improve?

When regular personnel are not present, be sure the fill in's know to contact a supervisor if they are not sure how to set a alarm or how to enter a building where a alarm is present.

Report a concern   November 4, 2011 — Rated 10 out of 10 by T.H. ServiceMaster by Stratos
What do you like about our cleaning services?

the people...if something doesn't go right...Willie or Sal make it right!

Report a concern   November 1, 2011 — Rated 9 out of 10 by S.M. ServiceMaster by Stratos
What do you like about our cleaning services?

quick to respond

Report a concern   October 27, 2011 — Rated 10 out of 10 by P.G. ServiceMaster by Stratos
What do you like about our cleaning services?

Sal, is easy to work with and addresses all concerns in a timely manner and willing to go the extra mile to make things right.

Report a concern   October 27, 2011 — Rated 9 out of 10 by M.T. ServiceMaster by Stratos
What do you like about our cleaning services?

They are easy to work with and do what they say they are going to do.

Report a concern   October 26, 2011 — Rated 8 out of 10 by T.M. ServiceMaster by Stratos
What could we do to improve?

The night crew language barrier. Not many of our night crew can speak English very well. Makes communicating special needs difficult.

Report a concern   October 25, 2011 — Rated 10 out of 10 by T.L. ServiceMaster by Stratos
What do you like about our cleaning services?

Salvador Cervantes has gone above and beyond his duty to make sure that we are very well taken care and from every phone call that I have had to call him on he has been right there making sure things are done right

Report a concern   October 25, 2011 — Rated 10 out of 10 by B.A. ServiceMaster by Stratos
What do you like about our cleaning services?

dependability of management
trusting cooperative staff
good communication

Report a concern   December 30, 2010 — Rated 10 out of 10 by B.A. ServiceMaster by Stratos
What do you like about our cleaning services?

Flexibilty, dependability, quality of service

Report a concern   December 16, 2010 — Rated 8 out of 10 by S.G. ServiceMaster by Stratos
What could we do to improve?

ServiceMaster does a good job for us. If there was an area where improvements could be made it would involve greater consistency regarding details.

Report a concern   December 15, 2010 — Rated 9 out of 10 by D.H. ServiceMaster by Stratos
What do you like about our cleaning services?

Detailed list of expected cleaning tasks and intervals.
Strong leadership team.
Frequent, personal follow up by managers.
Sal and Lydia are great.

Report a concern   December 15, 2010 — Rated 9 out of 10 by T.M. ServiceMaster by Stratos
What do you like about our cleaning services?

I like the reliability and thorough cleaning that we get.

Report a concern   December 15, 2010 — Rated 6 out of 10 by M.T. ServiceMaster by Stratos
How did we disappoint you and what can we do to make things right?

DOING THE BASIC THINGS LIKE DUSTING, EMPTYING GARBAGE,RUNNING OUT OF PAPER PRODUCTS IN DISPENSERS.

Report a concern   December 15, 2010 — Rated 9 out of 10 by J.J. ServiceMaster by Stratos
What do you like about our cleaning services?

Prompt and efficient.

Report a concern   December 15, 2010 — Rated 10 out of 10 by D.B. ServiceMaster by Stratos
What do you like about our cleaning services?

Your company employees are very receptive to modifying or changing methods to better satisfy the customer and are very efficient at what they do. We are a very satisfied customer and would not hesitate recommending your service to others.

Name removed, Executive Vice President
SMPO Properties, Inc.

Report a concern   December 15, 2010 — Rated 10 out of 10 by K.S. ServiceMaster by Stratos
What do you like about our cleaning services?

The crew at my location does a GREAT Job....


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