- Phone: "(901) 683-0064"
based on 114 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is diligent in their work and friendly to our building tenants. The management staff responds quickly. Service Master consistently working to implement processes and programs to identify and remedy deficiencies that arise.
Your crew is friendly and gets the job done.
No complaints.
The company truly cares about it colleagues and its clients.
Hire better cleaners
we have had a few issues about floors not being cleaned and bathrooms not fully cleaned.
Excellent cleaning service. The people are great to work with
Very personable company with a wonderful culture and dedication to customers
Area manager is excellent. Very responsive and proactive. We could use more clarification regarding task schedule and floor schedule yet overall service is good. As the corporate office for ServiceMaster the expectations are higher.
We are very pleased with the service.
The consistency of the cleaning and the ability of the supervisors to control the crews.
Very responsive to any concerns we have.
Consistent and dependable. The staff is very customer friendly.
I like Felecia
Your people at our location were great
Great people that do a great job.
Professional and high-quality service and representatives who are interested in my business' needs, developing relationships with our staff and partnerships with our business.
Dependability
Quality of service
Response to requests/complaints
When they are doing well - it's all very good, but too many times we have to bring them in and show where they are not cleaning well
Cleaning personnel are very good and communicate with us effectively. Always appreciate the services provided.
We are very much pleased with your services at three of our four facilities.
However; our Mobile ALabama facility has had ongoing issues with staff attitude and poor performance.
There has been several efforts made without positive resolution.
Management always follows up and takes care of any situations that might go awry. Service Master has been very easy to work with and always comes through in the clutch of any last minute situtaions or events. While it is often difficult to work with temporary employees, Service Master management eases this process and has handled every situation with grace. We appreciate Bruce Taylor and all that he does to make the River Market more successful! I cannot express enough the appreciation that I personally have for the management staff of Service Master. Any and every time that we have pointed out a need it has been filled. Any time that an employee's service has not been up to par, the management has more than made up for the shortcomings, and has re-trained or re-assigned the employee. Our satisfaction has been considered on every level, and this is imperative to our business continuing on a successful path in a thriving way. Thank you Service master for giong above and beyond the call of duty!
Usually get the same people so we know how the service will be.
Recruit better employees
Account supervisor very dependable
N/A
I love how the cleaning crew as well as they day porter are always going above and beyond what is expected.
Everything. Your people were so helpful, explained everything to my parents who live with us, worked quickly and cleaned up every bit of mess that could possibly have existed. Just fantastic.
Could increase communication with facility managers and the increase the job (work)expectations of service partners.
Work on trying to retain employees