Customer Testimonials
I would like to say first and foremost the customer service. The sales representatives the finance department. Everybody is awesome from top to bottom. They go above and beyond to take care of their clients. Their customers they go above and beyond. And every which way that they can. I've bought a 41 foot raptor and Colton RV from top to bottom when above. I'm beyond to make sure everything that I wanted was met. And they went above and beyond to make sure that the unit that I bought was absolutely perfect.
We loved working with Rueben Hand! From beginning to end he was wonderful to us and took the time to speak with us and help us with our new towing system. He went above and beyond and we are happy we went with him and his team.
All were very nice and helpful
The staff is extremely friendly and helpful, and the parts department always has exactly what I am looking for. I would never ever go anywhere else!!
Friendliness and competency of staff.
I accidentally scheduled an appointment at the wrong Colton location for a NYS inspection on my RV. The team here was able to get me in and were very friendly. This was a great first experience and I will definitely be back for any work I need done in the future. Thank you!
From Sales to Service. Outstanding Customer Service. Very Friendly .
We have only been RV'ing for a little over a year and the one thing my husband and I have been consistently disappointed/upset with has been the customer service...UNTIL we came to Colton! We were in Buffalo for a Bills game and needed to have a Blue Ox tow system installed on a new vehicle we purchased to be able to tow it back to South Carolina. From the initial call through the completion of the work, we were exceedingly pleased with the customer service, communication, and simply going the extra mile for someone who is not initially a customer of Colton. Justin and the tech (I do not know his name) were absolutely wonderful and the work product was completed with such attention to detail. We will definitely have service or any additions/upgrades to our unit completed with Colton if we are in Buffalo! Keep up the great work! Eric and Meghan McHone
Good buying experience
We had a good experience at Colton RV. They picked us up from our hotel near the airport and even lent us a car for our overnight stay. We liked how they had us stay overnight and make sure everything was in working order.
The people that work there. Mikey is there EVERY Saturday and he is the most helpful and nicest guy. Everyone is don't get me wrong.
Fast friendly service. Appt was on time. No pressure to update or change or Mh. Parts take a while but that is current in all industries. Looking forward to continued business with Colton
Friendliness
The staff was friendly. Maintenance people were straightforward with what they were doing, estimated coast and time. Everyone was great!!! It took over a year to get all the parts, but I appreciate they stayed on top of it to get everything in and fix our RV!
Fair deals and they serve my best interests
The entire experience was pleasurable and professional. I was very impressed by the great lengths service and sales will go through to please their customers. Thank you Matt in sales thank you Shawn and your service department and thank you Ruben in parts you all contributed to a wonderful experience. My warmest regards Frankie
The people are great
Great selection of RVs to choose from and your staff was pleasant/professional (not used car salesmen)
From salesman to mechanic everyone was extremely accommodating. Rob in finance stepped right in when needed. Rob S in parts was so patient with our hundreds of questions when he did our walk thru. Patrick kept us up to date with repairs. Shaun in the shop was always available to help. Chuck the salesman went beyond when we inadvertently left some items in our old coach. Great team work at Colton RV.
See you in the spring for our accessories that didn’t arrive in time.
Very professional & Friendly staff.
team effort on making us happy
Your honesty and the quality of your service
They are very friendly, professional, and accommodating. We’ve used them for service in our old RV, which we just traded in for a new one and everything went smoothly.
We were welcomed to the rv center and everyone was very friendly and helpful ,courteous and answered all of our questions and concerns .Our sales agent Mason was very helpful and friendly,and his communication with us was superb .We also were very impressed with Matt ,,especially with his follow through after purchasing our rv.Our time spent with the finance manager was professional and productive ,and once again his friendliness made us feel at ease .Thank you Colton Rv (Niagara falls )for a great job !
Fast
Knowledgeable
Pleasure to work with
Courtesy, efficiency and. Truthful.
Chris Penrose went the extra mile to find me a RV. He was very Friendly and with NO pressure. He worked with me to get a good deal. The sales manager was also great too. I will let anyone know that if you are looking for a RV, COLTON RV is the place to go to. My wife and I are very happy. Thank you all !!!
Ren has been so helpful and very easy to deal with. If she doesn't know an answer, she will find out the answer and get back to you.
The team was great with ordering and installing my pull-rite 5th wheel hitch. They answered all my questions, made me aware of a few trailering issue they were aware of for my GMC truck. Just great to work with. Highly recommend Colton to others.
I had a reoccuring problem with my Propane System that was dificult to diagnose, Ren , Sabrina, Tucker and the rest of the service team were very diligent in finding and repairing the issue .
The entire service was great to work with .