- Phone: (360) 425-3331
based on 127 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very polite knowledgeable empoyees
The quick response with our first panic call; professionalism via phone conversations and answering questions for us; friendly/respectful employee(s) in our home; informing us and follow-through on the services that would be rendered. Everything was done within the promised time frame. THEN...the final invoice was reduced from the estimated figure--a great "gift". No offense, but we hope to never need your services again; however, if the need arises, you will be our first call. We have already told a number of people about our great experience with ServiceMaster; and will continue to recommend you.
the guy who came to clean the carpets took his time to get it right, not just hurry and get it done. Very happy with him
The onsite manager is and was very professional. He should be permoted
Always have TWO people from start to finish each job. Leaving one person to move furniture back in place does not work very well.
Timely and fast.
I had never been part of a home disaster so did not know what to expect or what to grab and for how long. Basically someone needs to tell the family to grab everything they need might need or cant replace easily for the next three months. All your stuff will be put into a pod. That person does not know what questions to ask so be proactive and answer or inform without being asked. It was not the people but the process. The pods are not packed so you can dig back into them.
If a leaky roof was the cause of water damage, once heavy rain takes place after repairs and drying, check back to retest for moisture. Although my walls tested dry enough after a few days of ServiceMaster running the dryer/dehumidifier, after the next heavy rainfall one of my walls was wet to the touch. I had a different company come out and the wall did in fact test out at 100% moisture content. This different contractor ended up cutting out a fairly large part of the lower wall to correctly dry all of the remaining moisture.
The crew that came to my home was knowledgable, courteous, and understanding. They showed when they said they would and did exactly what needed to be done.
Quick and efficient
Your staff (Justin, Cassandra, Martine and Tim) were fantastic. They were friendly, respectful of our home and property, kind and professional.
Very thorough and informative
Very quick,friendly and professional.
Everything, worked hard and fast. Very neat clean and professional.
The quick response, the care your people took to protect our property. No mess. You guys were the best. Thank you!!
The were friendly and very efficient, and we appreciated the fast service.
on time,courteous, knowledgable,came back when they said they would,
all together did a very good job
They were thorough and answered all my questions.
Professionalism, explained their procedure, and prompt.
Fast friendly efficient service.
I think they lost my key to my front door. Otherwise they do great work and are very professional
The team was friendly and informative and came in and got he job done safely and efficiently. They were professional and courteous to myself and my family. They warned us ahead of time regarding the wind tunnel our downstairs was going to become for a couple of days. They got the job done in plenty of time for my appointment with my Allstate adjuster and helped us move stuff around to facilitate their clean-up.
The gentleman that responded to our emergency were professional. They kept us up to date on what they were doing, how long it would take and what the process would be as we continued to get our house back to normal.
I thought ServiceMaster did a very quick and efficient job of drying and treating our water damaged floors. They explained the steps clearly that were necessary and carried them out to my total satisfaction. The employees were very friendly and answered any questions I had during the process.I feel we made the right choice in calling on ServiceMaster. Great job!
Friendly people, good explanations on what is going to happen and how long. Diligent associates.
Professional, knowledgeable and compassionate hardworkers!
Fast, friendly and courtous. Very helpful with the questions I had. Would definately recommend to a friend.
Willing to go that extra mile to help get it done.
organization
After a few days we noticed that there was mold in the kitchen and the bathroom. When we took up the floor tiles in the bathroom which should have been removed, there was a lot of water underneath that wasn't detected by SM team.