ServiceMaster by JTS
2305 Columbia Heights Rd
Longview
WA 98632
United States
  • Phone: (360) 425-3331

Average rating: 9.4 out of 10 based on 127 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 9, 2014 — Rated 10 out of 10 by Tim Pitzer ServiceMaster by JTS
What do you like about our restoration services?

The professionalism and thoroughness of the job were exceptional. THANK YOU

Report a concern   March 16, 2014 — Rated 8 out of 10 by G.R.R. ServiceMaster by JTS
What could we do to improve?

Would have appreciated copies of all paperwork signed sent to us. Realize not possible to do on site. Confusion on when crew actually was going to site caused us unnecessary long trips, time & costs.

Report a concern   March 15, 2014 — Rated 10 out of 10 by D.B. ServiceMaster by JTS
What do you like about our restoration services?

justin kept me informed about the process and progress.

Report a concern   March 5, 2014 — Rated 8 out of 10 by J.S. ServiceMaster by JTS
What could we do to improve?

more information on the process as its happening.

Report a concern   February 25, 2014 — Rated 9 out of 10 by B.L.G. ServiceMaster by JTS
What do you like about our restoration services?

The prompt service and professionalism of your employees, combined with the feeling that they were all friendly.

Report a concern   February 19, 2014 — Rated 8 out of 10 by J.T. ServiceMaster by JTS
What could we do to improve?

Make sure you cover the septic hole for toilet, much debris in it. You used our almost new shop-vac leaving it dirty

Report a concern   February 13, 2014 — Rated 10 out of 10 by T.A.B. ServiceMaster by JTS
What do you like about our restoration services?

Everyone was very professional and friendly. My questions and concerns were answered. They arrived on time, knew what they were doing, and cleaned up their mess. I was very pleased with the service we received. We have been very lucky and not had to use this type of service before. Thank you for a job well done in a not so good situation.

Report a concern   February 11, 2014 — Rated 9 out of 10 by R.D. ServiceMaster by JTS
What do you like about our restoration services?

worked in bad weather to get job done happy with service and there workers thanks!
please do not use or sell my information for any reason

Report a concern   February 7, 2014 — Rated 10 out of 10 by S.M. ServiceMaster by JTS
What do you like about our restoration services?

prompt, profesional,did a great job of explaining the process

Report a concern   February 5, 2014 — Rated 10 out of 10 by Darrin Docksteader ServiceMaster by JTS
What do you like about our restoration services?

Everything ! You were quick and professional.

Report a concern   February 1, 2014 — Rated 10 out of 10 by P.K. ServiceMaster by JTS
What do you like about our restoration services?

Work not finished yet. So far so good.

Report a concern   January 31, 2014 — Rated 10 out of 10 by P.J.T. ServiceMaster by JTS
What do you like about our restoration services?

Your company provides a unique service which is very much welcomed by those in need.

Report a concern   January 31, 2014 — Rated 9 out of 10 by A.S. ServiceMaster by JTS
What do you like about our restoration services?

promptness, quick response to email questions

Report a concern   January 21, 2014 — Rated 9 out of 10 by D.B. ServiceMaster by JTS
What do you like about our restoration services?

they were on time and thorough

Report a concern   January 16, 2014 — Rated 10 out of 10 by R.B. ServiceMaster by JTS
What do you like about our restoration services?

They responded to our emergency immediately even though it was after hours. At all times while in our house, they were very respectful, courteous and VERY thorough with the work they did.

Report a concern   January 13, 2014 — Rated 10 out of 10 by J.A. ServiceMaster by JTS
What do you like about our restoration services?

Quick professional and compassionate

Report a concern   December 10, 2013 — Rated 8 out of 10 by D.G.R. ServiceMaster by JTS
What could we do to improve?

Be more careful with furniture when moving it.

Report a concern   December 7, 2013 — Rated 10 out of 10 by H.K. ServiceMaster by JTS
What do you like about our restoration services?

All staff were very courteous and friendly and did a great job. I found out about things that I would have never known about my house. They did a great job drying out my house. Thank you very much.

Report a concern   December 6, 2013 — Rated 7 out of 10 by A.E. ServiceMaster by JTS
What could we do to improve?

I have not been back to see work

Report a concern   November 16, 2013 — Rated 10 out of 10 by Elmer Torri ServiceMaster by JTS
What do you like about our restoration services?

Very professional. Top notch equipment. Very knowledgeable employees. On-time and quick service.

Report a concern   November 4, 2013 — Rated 10 out of 10 by D.W. ServiceMaster by JTS
What do you like about our restoration services?

we have already and the people were very happy thank you and thank farmers for referring us to you

Report a concern   November 1, 2013 — Rated 10 out of 10 by Diane Buckner ServiceMaster by JTS
What do you like about our restoration services?

I am a REALTOR/Broker. I refer my clients to companies that I have personally use. One night unfortunately I had water damage. I called ServiceMaster BEFORE I called my insurance company. The came out and within three hours had most of the damage cleaned up. They came out every day checking on their equipment making sure the dry wall was getting dry etc. I would STRONGLY urge my clients to always use this wonderful company. They walked me through the process of what to do and how things were going to be handled. When damage like this happens to your house you are at a loss on what to do, they were kind and considerate and I would hire them again,( but hey let's hope I don't need their services!).

Report a concern   October 23, 2013 — Rated 8 out of 10 by C.K. ServiceMaster by JTS
What could we do to improve?

They cleaned the floors pretty well but left things a mess. They tore up the bathroom and left the cupboards in another room. They pulled paneling off the walls and left nails sticking out down our hallway; very unsafe for anyone walking by. My husband and I are disable and can not put it back (cupboards, sink, etc.). They left the machines going for days and left the door wide open for how many nights we are not sure, at least one night.

Report a concern   October 16, 2013 — Rated 10 out of 10 by S.D.G. ServiceMaster by JTS
What do you like about our restoration services?

Prompt-professional -friendly-skilled. We would definitely recommend service master!

Report a concern   October 9, 2013 — Rated 9 out of 10 by M.S. ServiceMaster by JTS
What do you like about our restoration services?

Reasonably fast, nice employes, did not leave a mess.

Report a concern   September 27, 2013 — Rated 5 out of 10 by A.N. ServiceMaster by JTS
How did we disappoint you and what can we do to make things right?

The first person who came out didn't know what they were doing(amber I believe). Don't send. Out office people to do field work. Very unhappy. The 2nd group of guys that came out did seem to know more and found a lot more water damage and removed more and set up the correct equipment to do the drying. Everything that was done on the 2nd day should have been done on the first day. And if the correct trained people would have showed up the 1st day I believe it would of happened.

Report a concern   September 25, 2013 — Rated 10 out of 10 by James Kambich ServiceMaster by JTS
What do you like about our restoration services?

The staff was very professional and helpful. They answered all my questions and quickly responded, even after hours. They made a very difficult situation somewhat livable with their professionalism.

Report a concern   September 24, 2013 — Rated 10 out of 10 by D.S. ServiceMaster by JTS
What do you like about our restoration services?

Great service

Report a concern   September 21, 2013 — Rated 10 out of 10 by Robert & Pat Zaharko ServiceMaster by JTS
What do you like about our restoration services?

Well, for one thing, you were very prompt. That was very much appreciated. Every effort was made for our comfort.

Report a concern   September 20, 2013 — Rated 8 out of 10 by E.S. ServiceMaster by JTS
What could we do to improve?

A little more help on determining the source of the leak, or information on who to call for help, would have been great. I expected more help in this regard, but now realize all you do is restore, not help to avert this happening again. But your quick emergency response and service was fine, No complaints.


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