based on 13030 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service!
The attention and care of the associates to detail.
The young man who helped us at the Morrisville location was knowledgable and friendly. I'll be looking for him again when I return with my other child.
Stacey did a great job answering all of my questions about over pronation, in soles and recovery slides.
High pressure to buy socks I didn’t need or want and the shoes are not ending up helping and may be returned
We loved the foot scan and details provided by our sales associate. We believe we are (finally!) in the perfect shoes. Thank you!!
I appreciate the friendly and knowledgeable service each time I come into the store!!!
The clerk tried to sell my daughter a pair of shoes that was 1.5 sizes too big. Even after measuring her on the foot scan. It took me making a comment and requesting smaller size before he took action.
Personalized customer service, involvement in and support of community running
Comfortable,unique
Love Fleet Feet! I have been shopping at their stores for years since I started running in my early 20s living in Chicago. Had a wonderful experience at the Westlake, OH store :)
Right when I walked in the door, I was asked if I needed help. I mentioned what I was looking for. Mason brought out some choices and I made my selection.
The in dept knowledge most associates knows about the products. The technology used to select the best shoe for me.
The sales person was courteous and helpful. He offered alternatives to what I wanted because my size was not available in my first choice.
Knowledgeable staff.
Great
The sales associates
Very helpful and friendly staff
I like the wide selection of shoes. The employees are the best part of the experience. They are knowledgeable and offer options and opinions about the best choice of shoes for each individual.
Individual attention and care about what shoe will fit your foot.
I compliment the services of Naseer of your Elmhurst store. He takes the time to make sure you have the shoes you need and always goes the distance in customer service. On 6/17 I needed a specific pair of shoes for a gift. Instead of saying the shoes weren’t in stock in Elmhurst , he located the shoes I needed at the Oak Park store. I am happy to report that I was able to buy the shoes and some socks at the Oak Park store. Thank you Naseer.
Great services! Nick did a great job as usual! He met my wife and I’s needs today! Matt and Marie were also super friendly in store as well too! Great overall experience! I look forward to seeing them all again!
The walking test and other tests done before fitting was a great help.
I informed the salesman what I needed and what I was looking for, he brought out 5 different styles. None was what I had asked for, he mentioned he didn't have what I wanted but had similar styles and the width I was requesting. I've never tried on the brand ALTRA, I fell in love with it and it met all my needs so I purchased it. Good job salesman....
Always the best customer service! It was very busy in the store but I never felt like I was forgotten about. Barb kept checking in with us and letting us know our turn for trying on sneakers was coming!
Service and staff are great. Products, Asics Pickleball shoes, have some manufacturing flaws.
friendliness and knowledge of sales associates, ability to help find shoes that are good fit for feet
My husband and I had our feet scanned by one of your associates. We appreciate how much that helped in finding the proper shoes for us.
Great service and excellent experience.
I was very disappointed with the customer service I had this last visit. I felt like the sales person was inexperienced and I asked him to bring someone else to help me, at that point he brought out another pair of shoes, I really don’t believe this are right either, however I will take them to orthotic appt next week and see what they say. I may be returning them. I had previously bought a pair of shoes that were over 60 days in return, I had not worn those shoes either pending that appt I had last week for orthotic fit, I was told I need a shoe that weighed less and was a low STAC and this shoe was not. I was unable to return those shoes for exchange even though I had not worn them and that was very obvious by the condition of the shoes. I was very frustrated by my last visit to your store. I see my orthotic specialist this next week, if this purchase is not correct for me I will be returning this shoe for full refund and seeking a different store to buy my shoes.