based on 4231 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough understanding of body mechanics and different options for different levels of athletes
I love the personal attention you get at Fleet Feet. After a knee injury, I was looking for shoes that would help in recovery. I was so overwhelmed shopping on my own. A friend recommended Fleet Feet and I'm so glad! I walked out with 2 pairs of shoes that I love. They made walking so much more comfortable!
500/10 give my guy Matt a raise! He measured my feet with a high tech system, brought out great options that worked best for my feet. Introduced some insoles that helped keep my arches stable while running. I’m blown away!
Products is the best and the services are great very helpful associates
At a trade show event, they didn't have my size and pushed me to buy a different shoe despite the fact that I've been running the same shoe for 20+ years. Trying to help, I understand. However I then ordered online with what was in stock at my local FF, received a notice my order was ready three mornings later and went to the shop to pick them up that evening. After being told by a salesperson that they'd go get them, after 10 minutes was told they were doing something else, went to look finally, came back and said the couldn't find my order. After asking an associate, turns out they were sold or not in stock already in between my purchase and pick up. Was told my order had been cancelled. I had no documentation of such and had to show them my email list to prove it. Then had to wait further for them to find the shoe in my size in stock, albeit another color, and deal with all the cancellation, refund, purchase. These things happen, but what I find frustrating and makes me think twice about purchasing from Fleet Feet -- at least for in-person pick up -- is the lack of communication and a confirmation that my order was ready. I could have saved a lot of time and effort if I'd just had a call or email telling me what I ordered wasn't in stock and here were the options. I would have purchased the color I wanted online and had it shipped, but I chose a color that was in stock in the store and waited (the site says it'll be ready in 3 hours and I had purchased the Fri. night of a big local race weekend, so expected some delay) hoping I could get it some time the next day and instead waited three days, hauled my family on this errand and then spent over 20 minutes trying to get help to straighten it out while my young child melted down. I certainly won't be trying to go to the store any more and will think twice about supporting FF online.
Marissa was great, took the time to measure my feet and watch me walk. Found some comfy shoes!
Staff was very helpful and involved with the entire measurement, fitting and shoe selection process. The suggested footwear fit well and minimized trying and discarding multiple items, though more choices were readily available. I wish I had discovered Fleet Feet sooner. I plan to be a repeat customer.
Great quality shoes very attentive staff
Friendly, knowledgable, & patient staff
Even though the store was full of customers one of the employees still made time for me
Great selection of shoes but it is the expert staff that keeps me coming back, otherwise I would go to another store.
You have always provided your clients with the best products for running, walking, and just exercising. The employees are extremely knowledgeable about the shoes and products.
You are doing a great job.
I met Jacob at the Folsom store, and he was extremely easy to work with and extremely knowledgeable about the shoes I purchased. He was great!
Excellent customer service!
(1) Shoe selection...especially HOKA brand
(2) Knowledge of Associates
It’s just expensive to get the right shoe. Service was great.
Katie spent a great deal of time with me in an effort to find a shoe to fit.
Top of the line products and really excellent service. Our associate took the time to explain the different features of the shoes and let us know which would be a good fit for my XC running son.
Everything
Care and concern for your health regarding footwear is second to none!!!!
Helpful and knowledgeable employees.
The service and dedication of staff.
I had a great experience, I had never been here before and just started in Healthcare. Got a pair of on clouds and am very pleased. Will definitely buy from them again!
Great sales staff. Jacob Galle has been extremely helpful. I’m 72 and been suffering from foot pain for several years. My daughter suggested I go try out Fleet Feet. I thought it was only for runners. Bought a pair of NB 880v13, wore them for several hours and my pain started dissipating, the next day it was gone. Liked them so much I went back and bought the Altra M Olympus 5 so I could swap them out. Very satisfied customer.
Very helpful workers. I like that you take a picture of my feet & recommend the best fit in size & shoes.
Quick, friendly, easy to do.
They listened to what I needed and recommended several options! They were very courteous! And I really liked their scan machine to measure my exact size and need.
Great service, attentive, patient, quality products. Price what I expected. Loved the scanner.
Everything. Perfect place to be fitted and selection.
I was treated very well, not rushed & Jessica was very patient with me. She was knowledgeable & very helpful. I will definitely be back again for my footwear in the future.