based on 6232 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like how attentive the staff were to my needs & how friendly they were.
Products are very good, the gentleman who assisted us was very knowledgeable , pleasant and helpful.
Very helpful, knowledgeable and personable sales person fitted me for personal orthodics and a great pair of shoes.
The service is the best part. You can getting a running shoe anywhere, but the employees in Summerville make you feel like you’re in a luxury running store and provide VIP treatment.
Very knowledgeable and personable staff. Good inventory to choose from. Great overall experience.
The employees seem to care about how your shoes fit, but they also seem to be spot, for the type of shoe that will work for your conditions.
Very friendly and knowledgeable about all of the products.
The associates are always attentive and caring. They are knowledgeable about the products and make you feel valued.
Great customer service and unique process. Only a 9 due to a limited variety of shoes in comparison to competitors.
Personalized attention
Knowledgeable and friendly staff
Everything is high quality but service is even better
The staff was friendly and very helpful! That is such a hard thing to find in todays world!
I really liked the help was personally tailored just for me. There wasn't a generic response "this is a good shoe for running " recommendations were based solely on my scans and activities
First visit.
Stopped in after recommended by my orthopedic Dr.
So impressed by the fitting process and technology involved, I brought my wife back for shoes.
Scott Ramey is very knowledgeable and professional.
I came in for a new pair of running shoes. The associate used the fit id technology to provide me with the best shoe options for my feet. He was very patient and attentive as I tried on shoe after shoe- to find just the right fit. I appreciated his professionalism and knowledge regarding the different types of shoes and their benefits in comparison to what I was looking for and needed. I ultimately purchased a shoe that we felt would fulfill the needs that I was seeking.
This was my first experience with Fleet Feet - great customer service.
Markel was so patient and helpful in helping me find the best shoes. I am currently having Achilles heel problems and he found me several pair that feel better than my previous pairs.
True guidance and knowledgeable service from staff. Tech foot measures that hone in on important concerns regarding fit and features to be addressed. Very professional
I like that you saved my info. in the computer from the last business (before the name change) and that you now scan feet.
I have plantar fasciitis and my feet are two different sizes.
And, I esp. love that you have wide shoes. I once famously went to 8 stores in one
day trying to find wide shoes. The one guy told me nobody wanted them.
I NEED them. I cannot be alone in the need for wide.
Customer service is very high compared to Dicks etc...
Customer service is great! Very knowledgeable and helpful. Products are great!
Honored the 60 exchange even through it was 70 days! Thank you. Been a loyal company for decades. Appreciate the flexibility and the great shoes!
Jake was very knowledgeable and helpful. Customer service is rare these days. We’d return to buy shoes because of his help finding the right style and fit.
It was such a fast process. The easiest shoe shopping I ever done. 10/10 would recommend to anyone who is looking at buying a new running shoe!
I appreciated the personalized service from Nathan. He was very knowledgeable.
Shoes in stock and good service.
Knowledgeable friendly and good selection of products
Brian was very helpful and my Hokas feel great.
Friendly, prompt service.
Outstanding customer service
Thank you all for your excellent customer service and going above and beyond to order shoes which are not always in stock!
The associate went above and beyond, she took the time to help us out and gave us a lot of recommendations. She thoroughly explained everything to us to give us a better understanding of what we were looking at with the diagram and A.I models. She took the time to answer any questions she had to the best of her knowledge.