based on 4356 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very helpful in personalizing shoe fit. And accommodating preferences.
Great customer service, knowledgeable staff, good selection.
Christie,
Thanks! Fleet Feet, Gaithersburg loves to hear from our customers. We would like to thank you for taking the time to complete our feedback survey. Your thoughts and insight into our products and service delivery are extremely important to us. It is through these interactions that we better understand the customer experience, so we can always improve. We are always striving to be better
Comfort of the sneakers I’m fitted for. The woman who waited on me was fantastic. She shoes me with many sneaker till we found the one the fitted the best. She even told me about a sale priced shoe. Because I jokingly made a remark about the price of the shoes I picked.
Great store and great people at the Fleet Feet on Reisterstown Road above the Beltway, next to Panera Bread. Very helpful and let me try on three pairs of very comfortable exercise/walking shoes, all with great cushioning and support. I am very happy with the ones that I chose and have worn them every day this week. I highly recommend this store for their service and knowledge too. Thank you!!
So the service in Johnson City was 100% amazing. They took there time with my wife and I, and recommended the shoes we we're hoping for and wanted.
I love that your shoe selection caters to all feet anatomies for maximum comfort and you don’t carry brands that solely focus on “fashion”. My best running shoes I’ve ever purchased were from Fleet Feet. So happy I found you! :)
I really like the products but I love the people. Each person I deal with seems to truly care about making sure I have what I need and they always offer advice on things I can do to engage with other runners or improve my running. When they find out what I'm training for they are always encouraging. That's a big reason I like to go to the store! Plus, even though Fleet Feet is a franchise I always feel like it's my home town store.
The customer service was great. It's one of the best fits that I ever had in a shoe.
Appreciate the knowledge and service offered without any sales pressure. Thanks
Large selection of shoes. Knowledgeable staff. Huge involvement with school/ community sport events! All staff is super friendly! 💜
I love the staff and they always have the shoes I want in stock!
The friendly service and knowledgeable staff!!!
Great store. Staff is very nice and helpful. Also have great products.
Friendly personal service
I believe my Sales Associate’s name was Lina. She was amazing. Lina was very knowledgeable, personable and patient. The level of customer service I receive at Fleet Feet keeps me coming back.
I am enjoying my New Balance Shoes!
Fleet feet has helped me achieve goals and have enjoyed every minute along the way. Thanks!
Jane and Parker were very helpful! I love my new Brooks shoes!! I really liked the new device that you step on and it takes pictures of your feet and shows the different angles. Pretty cool!
Very knowledgeable staff!!
Wide range of shoes to choose from. Staff is always very helpful!!
Good products and great customer service!
The service was impeccable and the associate's knowledge of what I needed was detailed and sincere. I will be back soon.
I love the individual attention all the sales associates give every customer. The amount of sneakers and different styles available, I’m always able to find exactly what I need.
Knowledgable salespeple, unique variety in products!
Nothing. You guys were great.
Customized service. Thank you!
Being part of the Fleet Feet Running Club has made all the difference for me. The support, guidance and expertise I’ve gotten have helped me progress and exceed my goals. I never expected to be training for a full marathon and here I am. Thanks.
Logan helped my husband and I. He was so patient and knowledgeable! We definitely will come back because of the service we received.
Great service. No pressure. Took the time to understand my needs and concerns and made good recommendations.
Great service