Customer Testimonials

Adam and Chad both worked on the problem with me rig, they both went to bat for me with Keystone and came up with a remedy to fix the floor in our trailer. The rig is 2 years old and the sub floor in the bedroom was coming apart. These worked their butts off with Keystone to get them to agree to fix their sub par work.

Willing to adjust schedule to fit you in.
But the cost for service I felt was over the top, over $500 to repack wheel bearings.

5he friendly staff, knowledgeable techs and the helpfulness to answer all your questions and the willingness to help get you informed about the unit so you can have an enjoyable experience camping.

Location

Great service

I feel Amorette tries to get things done , she goes above and beyond , to help and I greatly appreciate that

The employee at the service department area was an excellent employee. She was very good to us she knew all the answers and she helped us with our problems and we got everything solved. It was a great experience.

Roxanne was great and the staff was friendly

My experience was purchase of a new RV. Fair and competitive pricing, very good walkthrough and orientation of RV, pleasant facilities.

Friendly and knowledgeable personnel.

Every person I felt with was friendly, knowledgeable and tried to make this a really pleasant experience. Especially Micha. He was so thorough and patient

All the people that I had dealings with, well there's one one word I can say. Awesome!

Great employees! Luke Cassanese was very supportive throughout the process even while he was out. Dedication like that is hard to find!

The team was very knowledgeable and able to communicate RV information clearly for a new rv owner.

While Dometic Inc initially stated they would produce the part requested they later retract themselves as the part was discontinued. General RV when the extra miles with researches and was abled to locate the requested part. Thanks to General RV, now we are able to travel and use our awning.

Great customer service

The staff, Mr. Rick from sales department is a real example of honesty and integrity, you are lucky to have him in your rv dealership..👏

Great service

Always friendly and helpful

I recently visited and purchased an RV from general RV in Birch Run. Michigan, everybody was very attentive, polite and willing to go far and beyond to make sure all my questions were answered and I got everything I was looking for in an RV. Definitely would buy my next one from there.

Terrific people.

Friendly people,great selection of campers, but the service needs to be improved. I have had to wait as much as two weeks to get repairs done on my Allegro Bus. Also I had to replace the tires on the tag axel while I was on the road because the tread was gone they were bold at 19,360 mi. I was not happy having to pay over $2400 dollars for new tires to get home. I think the factory should stand this as these tires should last up 50,000 mi. They should aline the tag axel before it leaves the factory. When you pay over $530,000 for motor home you should not have to cover this kind of cost out of pocket. I would like a response as to how this issue will be handled. Thank you. James E. Baltzly 11710 Dolphin St. Beach City, Ohio 44608 cell no. Phone number removed

Your inventory was full. The sales person I dealt with was A1. Only issue I had was my appointment was at a certain time I arrived a hour early and it was 45 minutes after my appointment time to start the process. Sales, financial and service was great once the process got started.

Easy to shop large selection

Sales and service professionals have been easy to work with!

Good selection and friendly staff, not pushy

Fast and friendly service

Everyone was courteous, respectful, informative, and helpful. They made sure I understand each part of the process of purchasing the trailer. I highly recommend them to anyone looking to purchase an RV.

The staff it was really really ply, and it made me feel like family.

Friendly and helpful