- Phone: 248-349-0900
- Visit Website
Customer Testimonials
That it’s owned privately.
Very friendly and helpful
Just wanted to give a shout out to the folks that helped me purchase my 2023 Grand Design Reflection 303RLS.
Sales-Jeff Howard (General RV-North Canton) got the ball rolling.
During my pick up/walk through the following folks really educated and helped me:
Dylan-Demo
Brad-Tech
Michael-Hitch Tech
Tom and Hayley-Parts
Jon-Finance
Heather- Delivery Coordinator (we were there all day and she checked in and took care of us).
Special thank you to Jeff Howard because he was in constant contact with us through the whole process.
Follow on with thank you after pick up:
Sidney Kopf-Records (Got me registered)
Steve Swiltart-Retail Parts
Ron Hooven-Retail Service Manager
All emails have been answered in timely manner and with great customer service.
Thank you again Grand Design Family.
All of the staff is helpfull, polite and when it comes to a customer making a decision the staff is not pushy at all. The staff I delt with just waited for me and my wife to decide on when and what to purchase. Overall a very good experience
What is not to like. Everyone is great to work with. Michael Litka in sales is awesome. Todd Dungan In finance is a true asset to the company. They must be doing something right. This is my 4 rv since 2015.
Great selection, prices, and tech support for pick up.
Well just dropped RV off for repairs so far very encouraging service writer very down to earth he also corrected the messed up address for us on the service side & made sure they were correcting everything on the sales management side so we recieve a title & coach net or we bought a expensive yard ornament with no title lol
Family-owned. The product is what we wanted. Mike Scotti is a good salesman; Amy did a good job; Paul did a good walk-through and follow-through on the checklist of items to fix; Erin did a good job with the insurance. However, the sales management and finance process was frustrating. The delivery process went well - Godwin did a good job.
Friendly, attentive and great inventory
Everyone is very nice and we have had no issues.
Answered all our questions with great patience
The people were very helpful with any questions I had. What I found to be the best was when I talked to them about going from Atlanta to Michigan . They were very helpful. The information given was helpful and after I made the trip it was all handled and the even helped me get the trailer sent to Atlanta. All I can say is thank you for your help.
Friendly and try to please
My family and I were treated very well. RV’s need repair sometimes, including new ones, it happens. However, we were not just brushed under the rug after our big purchase. The staff did everything they could to ensure we were taken care of, and even made comfortable. The ladies working the front desk made certain my grandchildren had popcorn, and also put on a kids channel on TV. The Sales Rep Mike Sciotti, returned my every call, and was quick to help us with any questions. Sabastian helped us out with getting the financial side of everything done, and he was just as awesome. We are very happy with the service department as well, as they made certain our repairs were cared for as soon as possible. This is my third major purchase through General RV. This company is truly family owned, and they treated us like part of the family.
Our service advisor, Chris Casazza, was very efficient, professional and made us feel like we were his only appointment.
The service facility is very nice, spacious and accommodating. We were able to stay overnight as well.
All went smoothly, which unfortunately is unusually in today's service industries.
Thanks General RV!
Professional staff
Mu wife and I have been treated like royalty. All the way from Glen our sales consultant to the big guy who did the deal. Can’t remember his name. Then for our delivery experience. Ed was so far above and beyond. You don’t find that kind of service any more.
We will be back
This is our 3rd RV we’ve bought from General RV. Always treated with respect and professionalism. Everyone was very helpful
Very pleased with the help
Good team in service. My delivery was a mess back in 2021. Service has been very good.
Prompt service. Accurate
Great people!
Fixed our Rv quickly, great service rep, Shawn Robey. Goes above and beyond to get everything right.
How friendly and easy to deal with everyone was
Na
A lot to choose from.
That they were very helpful in understanding everything about getting RV.
Professional.
One of the best experiences I have ever had. From start to finish I was informed and knew what to expect. I felt like I was given the red carpet treatment. This days alot considering I am a sales manager of a luxury dealership
Outstanding customer service (salesmen (Terriel), delivery coordinator (Lisa), RV walk-thru (Brian), to the receptionist that greeted as at the door) when we purchased and picked up our RV. All employees that were part of our delivery did a fantastic job communicating with us before and during the pick-up process. I will definitely recommend this dealership to friends.