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based on 2071 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hello. Some things were done well. Kitchen cabinet fronts were very clean. We had to call you back again 2 days later to clean and dust areas that were missed, remove cobwebs and clean baseboard heat registers that were not done. We returned to house again yesterday and still found cobwebs and dust next to washer and dryer and in dining room in an unobstructed corner. Spiders living in both webs. Took pictures. Unacceptable for a $350 "deep cleaning". Disappointed and think we deserve some money returned to us.
Thank you
Name removed
My house is clean after Merry Maids - but no more than anyone else would clean. That is, corners are not vacuumed, an empty fruit bowl that has a couple of leaves in it from former contents is not wiped out, etc. I'm not talking white glove, just a half step beyond the most basic cleaning. I do like that all the wooden window and door panes are wiped down every time. But for the cost of the cleaning, I don't feel like I'm getting my money's worth.
I like the alert call two days before, the availability if needed of extra services, and the ease of credit card payment. The cleaners have always been on time, do very good work, and pay extra attention to specific things when I ask them to.
The job was a bit sloppy. I should have been given more than $40 off !!!!!
I wonder if the product(s) used cleans that well because my house doesn't have a nice fresh clean smell when there done cleaning. For the amount of money spent I want my house not only to look clean, but smell and feel clean when they're done!
Our "Merry Maids" this week, Ashley, Danita and Michaela, were thorough and efficient. I would give them a 10!! We were truly thankful to have them! First name removed and Ian Last name removed
We have Nancy here and she does such a great job. Every room is done with great care and she gets a 10.
Doug Last name removed
House was vacant, no furniture, no knic knacs on property merry maids was told of this,,,,,,ceiling fans, top of fridge were left filthy,, empty rooms were not even swept properly, under and over radiator covers , rubbish and dirt left around washer, dryer, do not know if they brought a toilet brush with their supply ,,as upstairs toilet left with stains,,they do not do cobwebs in corners near cielings,,do not sweep out empty closets? Did not sweep cellar as requested,, they came back out to redo the fridge and ceilings fans, only for me do do them myself properly, along with re-sweeping, had to rehire someone else to go in to help me,, very very disappointed 460$ for a clean fridge and a general sweep???
Everything looks great when we get home. No "weird" smells. And have never said oh the missed
The team came in & cleaned the entire house within 2 hours time, which was great, but did not thoroughly wash the kitchen floor, or dust the blinds. The downstairs bathroom was cleaned, but I needed to do more in the shower. I felt they were a bit too rushed. I've had other companies come in who have been more thorough, especially for the price that I paid.
Put items back in order
Don't change the arrival time the morning of. People plan their day around the timing and last minute changes are not great.
More attention to surfaces (Examples - Desks, Tables, and counter tops). Consistent use of cleaning products on floors. Sometimes it appears only water is used?
Polite, responsible and friendly staff.
Not finding that a full clean is done. I find it needs a better vacuuming and floor washing is needed.
I think more time in bathrooms is needed.
On time, friendly, thorough. Very happy with work.
Very professional and efficient.
love the product s and service
On multille occasions areas supposed to be cleaned have not been
I can count on excellent service from pleasant, friendly, competent staff. They follow a routine so I know what to expect. Stainless steel appliances always look better. My home smells clean and fresh following a cleaning.
Meant to hit # 8. Did a great job.
Everyone I spoke to kept referring to a "team" for a deep clean. There was one person at my home. The floors were swept or vacuumed, but not washed. Several small things were missed, under TV stand, top of the dryer, dryer drawers, floor between walls and laundry machines. I expected more for a "deep clean" and the amount of $s--seemed like a regular cleaning.
Experience plus bring own stuff
Very thorough and reliable. Always come in the window they say they will and the call in advance is a helpful reminder. I am very satisfied with the service. They have even befriended my dog!
Your cleaners are pleasant, fast, efficient and do an excellent job of cleaning - all at the same time!!
When new cleaners come every week, I have to instruct them on how to properly clean things in my house. Eg, cleaning the crumb tray in my toaster oven, and how to feel the granite counter tops to tell where the dirt and residue are. I had no problem with Nancy.
Usually Merry Maids is prompt, courteous and friendly. They go about the business of cleaning, vacuuming, dusting and taking out the trash. I have a 5 bedroom, 2.5 bath home which two can clean nicely in just under two hours. They leave the premises smelling clean and fresh. What's not to like?
Have two people clean instead of one.... I felt bad for the maid that she had no help
I have already called and talked to someone in regard to the cleaning. At this point I have nothing else to say. I did not put anything out there for the world to see. But if someone asked me I would have to say that for what I asked you to do and what was done and the money spent it was not worth that.
just started back up - good for now - will let you know