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1186 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The initial cleaning was perfect and I was very happy I had selected Merry Maids as my cleaning service. The second cleaning, done this week on June 21 was terrible. The bathrooms were barely touched, this means the stools, shower, tub and floors were not cleaned at all, only the sinks were wiped out. Vacuuming was not thoroughly done. I had to call the supervisor who then returned with the cleaning team to complete the job. There was no explanation given. I am very unhappy. I was willing to live up to my end of the contract, however Merry Maid has not delivered the type of service promised. I am very disappointed, the more I think about it the more apprehensive I become on letting them back into my home. To make things right I would like to contacted by management to settle this.
I had a cleaning emergency and Merry Maids found a couple of people to come to my house on a Saturday. Great job!
The house is always so clean. I am also able to let the cleaners know which area I need them to focus on if I have a specific need.
I love the natural products used by your company. The smell is lovely. The women were efficient and friendly. They did a very good job.
Merry Maids were here when I needed them. I am having the living room in my home painted. The floor was a huge mess. Merry Maids came up and did a swift clean on a short notice.
You always send competent people that I feel I can trust.
It is clean when you are complete. That makes me happy and thrilled.
What did you use to damp mop my hardwood floors. Was it more than just water?
Thanks, the girls did a great job!
Everything it even smells clean. Thanks so much. Till next year. First name removed
The attention to detail and the hard work of the cleaners. My house looked great when they were done!
I like that the cleaning products are mostly environmentally friendly. Vinegar smells clean. Like how my fans get dusted every time, and rugs get vacuumed more often than I could do.
Fast service and did a great job. I would use your service again.
Dusting is rarely done thoroughly and shower doors always have watermarks
Very nice
They are extremely professional, friendly, respectful and timely. This includes the initial contact person through the very capable employees sent to our home
you always come on the day you scheduled and you do the same thorough job each time.
They did a very nice job and were on time and committed.
Very professional and consistent.
You are always there when you say you will be!
The bathrooms are always very clean and smell good
Over the last few services the attention to detail and completeness has degraded. On our last service only one staff member came and didn't stay much longer then when two come. Some obvious things were missed with the floors etc.
Tom Last name removed
While Merry Maids did a good job by providing me with a platform I could work with, I noticed that some things weren't done. My freezer for example. They cleaned the fridge but not the freezer. Nor did they wipe down the top. All the furniture that could be wiped down wasn't - eg. my tupperware type dressers and I specifically asked for my daughters doll house to be wiped down and that wasn't done either. I'm sure there's more but I can't think of it. Anyway, they did a good job but I didn't feel like it was a $375 job.
Love how it's the same day every week at the same time .
Very efficient and pleasant little notes
More thorough
staff at all levels is both personal and professional. products do a good job cleaning without overpowering odors left behind
Efficiency of your products is amazing! Cleaned my appears to be accomplished with little effort but things are definitely clean!
many things left uncleaned, objects removed to wrong rooms kitchen needs to be recleaned, nice ladies but not good workhabits
They were so focused and professional -- did a wonderful job!!
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