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based on 1186 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Reliable
thoroughness and it's also great to have some staff that consistently come to the home and know the home well.
It is so nice to come home to a sparkling clean house on Tuesdays! Only suggestion would be a bit more attention to dusty corners around furniture etc. Great job in the kitchen!
Very good job
My place was spotless everywhere. Everthing that was moved was put back in place. Courteous service with front office people
We hired Merry Maids to clean our house following a tenant experience. On time, thorough, friendly and willing to clean what we most certainly weren't. Thank you Merry Maids!
My kitchen floors have never been cleaned properly. A friend of mine came over one day and got down on his hands and knees. He scrubbed the kitchen and bathroom floors only after several buckets of water did those floors come clean.
My house smells clean and looks it too. Kitchen counters are shiny , floors look so nice.
Ensure your employees are following your guidelines. The guidelines work, when followed.
We are noticing some cobwebs in doorways and window frames, debris on stairs.
quick, efficient, I dont need to write a check when you leave and you bring your own cleaning products
Very good
Employees,they listen and try to make everything right.
The service was good, not great. Quite a few spots missed dusting. Windows and mirrors were not cleaned. Staff was friendly and did fine everywhere else though. Felt a bit rushed (Service was scheduled on a Friday evening so that may be my fault).
The cleaning is pretty good, but it is not deep down. Cobwebs left behind, dusting done around objects isn't always thorough, occasionally it looks like corners haven't been vacuumed. I haven't complained because it is still better than I am able to keep up and do myself; but for the price paid, I'd expect a pretty intense cleaning each time.
Be on time, not 30-45 minutes late. Tell your clients that the maids must clean the bathroom and kitchen before doing anything else. All I wanted was for them to vacuum the house and clean one empty room. They said we can't do that until the kitchen and bathroom are clean. I was not told this. I'd much rather tell someone what I need and have them do it for me -- since I'm paying $200 -- than tell them what I need and have them do something else. Seems to be pretty straightforward. I was also told three people were coming and two showed up.
I like the friendly staff. I also like whatever products they use. My house always looks good when done.
The consultation was very helpful and allowed me to itemize focus areas and customize the plan for our house. Flexible scheduling also makes it very convenient. Thanks!
The last people you sent to clean did a phenomenal job. Thank you!
Everything was just fine. I appreciated their not using strong smelling cleaners, no vinegar or bleach odors left over. And the girls, Rebecca and Hanna, were very sweet.
The people who atually do our cleaning are professional friendly and efficient
Showed up on and did what they said they would do.
Staff is on time, thorough and only natural cleaning agents are used
the details could be improved, ie, the cleaning is mostly surface cleaning and something is often missed. For example, the window sills may be dusty after a cleaning service and its reasonable to expect all flat surfaces to be dusted/wiped down; or you will be able to see the dust on the baseboards after the floor was cleaned...its in the details.
Teach these young women to focus on the work they are doing so that it is done THOROUGHLY and stress the importance of following the printed instructions.
your personnel or very good at what they do and professional, but also quite personable as well; not the easiest thing to balance and i QUITE appreciate it. y'all truly care about me not just my business. the cleaning products y'all use do not aggravate my allergies or asthma which is HUGE!, yet still clean well
lead cleaner not present which made a difference in lack of communication, ladies did not ask for input, yhe veteran worker always communicated, this detracted from overall performance, more amateur
I love coming home to a clean home, and Merry Maids allows me to death that.
The woman did a marvelous job. We were very satisfied with the service. We have already recommended Merry Maids to other people.
Everything looks clean and smells good