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2097 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The professional attitude of the individuals who clean our home. They are courteous and responsive. They also focus on detail. I don't feel like they rush to clean my home, but rather pay attention to the important details. It is value for the money.
We just started using Merry Maids and once we get use to them and their way of cleaning, I am sure my recommendation will go up.
The consistency of the team leader (Ashley) and there work ethic. They show up on time and do their work with professionalism and integrity. I also do not have to watch over them as they work to see if they are doing all they say they are doing. I would highly recommend Merry Maids to others and I do.
Their work is consistantly excellent.
Do you do baseboards? Do you wipe fingerprints from doors? Do you wipe down kitchen cabinets?
They stole money from me & broke my sink. Nothing can make this right. I simply don't trust you.
They always do a great job! It's so nice to come home after they've been here.
Your staff is hardworking and focused on the job to be done. Your products seemed to be eco friendly.
The flexibility. You came at a moments notice.
Just do a better job
3 cleanings ago the service was poor and I called with my concerns. The next cleaning was better. The last cleaning, on June 7th, the microwave was not cleaned inside, the granite counter top was incompletely cleaned and the wood floor had peices of grass still on it. I had left granite cleaner and cleaner for the appliances to be used - do not think that it had been used, as the appliance cleaner had 2 cans, one almost empty - was still almost empty and I used it up recleaning very quickly. The trash in the laundry room was not emptied and yet it was moved to clean the floor. These were the things I saw about the house cleaning without looking! It makes me wonder how well the bathrooms and other areas were clean. I have several business trips over the next few weeks and really do not want to have to find a new cleaning service, but my confidence is not very good.
Merry Maids does a good job. The ladies are thorough, polite and professional.
The house looked and smelled great when you were done. Having Merry Maids come in is a big help with trying to stay on top of the cleaning.
Wonderful cleaning except there were still some spots on the
hardwood floor in kitchen area--- nothing major and am sure will be taken care of next cleaning! I have a different product we use most of the time and will leave out. I was not here most of the time they were here, but they were SOS friendly and dice when I was here. House felt sooooo clean and good!! First name removed
My Ladies do a great job. They do a fantastic cleaning job every time they're here.The house smells really clean and has a freshened-up smell to it. Thanks Merry Maid!
More thorough cleaning, not skipping areas, such as dusting, or a bath.
I like the professionsl friendliness of your staff and it always smells so good when I walk into my home after Merry Maids. I really like seeing the wood kitchen floor clean as well as the bathroon sinks, etc. Thank you so much, Merry Maids!
We have not been unhappy with the service. When we see something we feel neds to be done we asked and it has always been responded to.
The attendants are very professional and thorough with their cleaning. The office staff is courteous, flexible with scheduling and I always get a reminder call. I've used Merry Maids for years and trust their staff with the care and cleaning of my home.
Come to home on time.
Need to remind about the dusting with all the brass furniture.
Do what they said they did to the specific areas that were clean.
Always smells good when we get home. Like how most of the staff does little extras like straightening up beds and paying attention to detail
The girls are pleasant and don't waste time working.
I think it would help if the ladies were more thorough overall. Our home always appears clean after they have come but on furthur inspection I find some areas that were missed when dusting or doing wet work.
The floors are cleaned by hand and get much cleaner
Whatever products you used, cleaned up stains I'd been working years to get out. I was amazed at how everything was cleaned so incredibly well.
I love the reliability. And they always do an excellent job.
Very dependable
I felt the employees treated my home as it was their own!
Upfront about fees and professional. Very clean!!
I LIKE THE CINAMON SCENT THEY CLEAN OR SPRAY WITH...LEAVES THE HOUSE SMELLING GOOD