based on 1939 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I place my order I told them I wanted the wings without the bone got my order got halfway down the street had the bone in turn around call bk and the girl said well we will replace them I said ok got bk to the restaurant going in the door they bringing my order up ain’t no way they cook my wings that fast bcause I wasn’t but 5 minutes away from the place got Thoses wings left the restaurant got home they was hard and cold I said they gave me some wings they refried I was so mad I didn’t call nor go bk I just said I will never go there again I couldn’t believe they serve customers this never again
The food is always great, the service is amazing. Shout out to Kris. He is always there giving out amazing service!
Food is consistently good, prices are good
We usually have a great experience but on Saturday we were really disappointed. First, we were seated in the bar area, which was fine, but the bartender was the only person serving us. She was busy with the bar and it took forever to get any service the entire night, getting drinks to begin with, ordering, refills, and asking for the check, etc. I probably would have ordered more drinks but it just took too long. Then the food was a complete disappointment. My daughter's cheeseburger (from the kids menu) was undercooked to the point where she couldn't eat it, the fries were over cooked, My husband's burger was so much smaller than it usually is (it was the size of my daughter's kids menu burger), and my wrap was not put together well and lacking in the amount of chicken that is usually in it.
Wings were really good. Had a lot of sauce on them, which made them really good.
Good food. Friendly efficient staff.
Ordered on line. Was ready when I arrived. Everything was correct and tasted great!
Wings were overcooked and payment options were limited. They wouldn’t accept a prepaid visa
The food was great! The employees are nice and they always go above and beyond to make everything perfect.
I have been eating ECW for years and have to say I was incredibly disappointed with my last visit. I ordered 25 wings and the wings themselves were good. My wife likes the flats and I don’t care. There were only 5 or 6 flats (usually around half). We ordered lemon pepper dry rub and there was hardly any on any of the wings. We were forced to improvise and use our own seasoning. For me, that is unacceptable and will look for another wing place to frequent. We don’t eat out much and to spend $30 on unseasoned wings is ridiculous. I would never tell someone to not go to ECW, but I think I am done.
Our waitress is wonderful. We always sit in the bar area so we can have her. The food is hot and on time. The beer is cold!
Service and food are always amazing
great atmosphere , friendly staff and exceptional food
The corn cobettes (we call them corn ribs) appetizer was awesome. Good service. Excellent wings prepared just like I asked.
The food was delicious!
I love the wings and chips!
The food was excellent, the service was great, and we loved the atmosphere.
Better prices
The food was great! Fresh, quality ingredients that was served quickly to our table. Service was excellent too!
The staff was really great and welcoming. What I enjoyed most is that the staff worked as a team. When the waitress arrived for our drink order I let her know the gentleman that seated us had already taken our order.
I am really disappointed in my birthday meal. My husband and I were looking forward to enjoying your wings. However, that's not what we experienced. My wings had very little sauce and were quite dry/tough. My husband's wings, while a little saucy, were dry and not that juicy. This is not what we've come to expect from your establishment. Just a little disappointed.
Food was good and staff was friendly and attentive.
Great service! Love the wings!
I watched the kitchen manager be very rude to not one but two take out customers over there take out order being cold or wrong. After they waited about 5 minutes for him. Very unprofessional and rude while the customers were nice and calm. One just wanted hot chips and he flipped his lid over it.
Our sever was very good. Made a mistake but was very apologetic and made up for it with his attention
Quick service, good wings and cold Red Oak
Food is great and waitresses/waiters are always nice.
To-go order. Food was delicious. Wife said the staff was courteous and offered a smile when she went to pick it up.
The service
Great food, atmosphere and staff!