based on 7710 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the food and good everytime I order
very expensive for wings and messed up my rewards account multiple times. Staff is so/so
Attention, good service, good food.
Food great and service better!
Great food and order was correct!
At night wings taste burnt
Food was great. My waitress, Hayli, was awesome and took good care of me.
The food is great! Can get in & out on your lunch break!
The chicken was not fully sauced and not hot.
Hi Joe! My name is Chris and I am the General Manager here at the Kernersville location. Thank you for your many visits to our location. I’m very sorry that your food last visit was not up to par! I will relay this message to our kitchen staff. Thank you for your feedback, and I will add a free appetizer to your rewards account for your troubles! Thank you!
The wings are always cooked and flavored well. I end up doing take-out mostly. But, when I am dining in, the atmosphere and the excellent wait staff make it a great experience.
great service
great food
Be more consistent. Sometimes the food is so good that I could eat there every day and then I go back and am let down because it's not as good as it was sometimes the day before! Just consistency is key!
This location is great! They always get my lunchtime order right and are ALWAYS so nice!
Good food!
We enjoy he food but the service from our waitress is great. Brittany is always cheerful and friendly. The hostess is friendly as well.
Great staff, waitress was excellent.
Great food and service
To go order was 15 minutes late than promised though the restaurant was not busy as this was a Tuesday around lunch time. We were also missing two extra ranches and a cheese dip to go with the wings and chips which were paid for but no included. Wings were also little over cooked. Definitely not the typical quality we have gotten from here in the past, so hopefully this was a fluke.
Food is amazing wings are banging
The food was delicious and our server was fabulous! Exceptional experience.
Service is good with and friendly servers.
Friendly associates, great food
LOVE the lunch specials!
I grew up in Winston Salem and was in town visiting family. I decided to stop at my favorite childhood wing spot with my cousin and we agreed that this was the worst service we’ve experienced in a long time. We also brought my 2 year old godson with us. They weren’t very busy inside but the server was all over the place, had to remind her multiple times for different things after already requesting them once (straws, refills, napkins, sides, etc.) i ordered the new spicy margarita and after 15 minutes i stopped her and asked her if my drink was still coming (also if we could finally order) and she said the bartender was “making it now” then proceeded to ask me “what did you get again?” Once i remind her she goes to the bar and brings me back a the margarita but it didn’t have any garnishes described on the menu. When i asked her if i could have the drink on the menu, she said the bartender (a very older white male) told her to tell me “all of the drinks ingredients are in the drink so I’ve got what i ordered” in all reality, this was probably the moment i should’ve spoken to the manager , but i don’t even know if a manager was on duty at all because no one came by our table to see how “things were going” at any point of our meal. After 19 minutes of waiting to order, we were finally able to place our requests. We waited for a long time, about 20 minutes later, the server comes up to inform me that the location was out of the appetizer corn i ordered and asked if i wanted something else, i said no, but when are our actual meals coming out. Confused why im being informed about an appetizer 20 minutes after its been ordered to know im not going to get it. She said the food should be out in “ 2 minutes” …. So 6 minutes later, our room temperature wings came out and none of our sides or dipping sauces by a different server . Our actual server came back to the table and asked “besides napkins, what else can i get yall?” I began the list “napkins, refills, the sauces, my celery, her chips—“ she blamed the kitchen staff for not having everything. I’ve worked in food service as well as hospitality for almost 15 years now, and i know that although it is BOH responsibility to prepare the food, it is FOH responsibility to ensure it’s right before it comes to the table. It is also their responsibility to check on their tables and inform management when a customer experience is turning for the worse. The last time i visited this location, there was a lady by the name Michara who was phenomenal. I believe she was a manager, at least that’s how she carried herself. I don’t know what happened to her, but someone should contact her and inquire if she’s interested in returning. My favorite part of every experience at an East Coast Wings is the skillet cookie. I didn’t order one solely of the expectation of something going wrong with it. I don’t recommend this location at ALL until they do a fresh training session with EVERYONE. The bartender is lazy and rude, the servers are clueless and the management is non-existent.
Good wings!
My experience was great! The food options were plenty! Everything tasted good and the drinks were on point too! For a Monday it wasn't crowded at all and we were able to sit, eat, laugh and have a good time!
Great waitress. Great food. Like the Monday specials!
The wings were undercooked and with no mild sauce on them. I threw them out. The worst wings I have ever bought.
The food is great and I really like the atmosphere.
Always good wings and a nice selection on the menu.