Customer Testimonials
On time and products work
very nice people
Prompt, on time. Informative
excellent lawn care provided by gentleman whom was at my house. polite .
However, I still never received a call back from the manager whom was going to look at my lawn and call me back after I stated I was not happy with the results of last years aeration.
thank you,
Name removed
I like your service people. I was wondering about my last application. It was put on and then we received 4 inches of rain the same day.
Reliable and trustable
Service requests are handled without question and usually performed in a timely manner
TruGreen sends emails and also calls to remind me of upcoming services and they will adjust their schedule if the weather isn’t good in order to facilitate proper service during optimal conditions.
You call before you come!
You do what you say you are going to do!
The gentleman arrived on time and on the day indicated.
The lawn is sure coming around and needed your expertise.
Thanks
I don't have to call you. We are on your schedule
This rainy morning Anthony knocked on my door and greeted me with a big smile. Using his customer service skills he; introduced himself, used the company's name, maintained excellent eye contact, and explained his plans for aerating the lawn. Following the lawn treatment he again knocked on the door. Using his professional skills, he explained how he seeded the lawn and noted a difficult area to treat due to tree roots. Anthony thanked me for using TRUGreen and wished me a nice day. The exchange ended with his friendly smile.
Doing OK!!!
Had an issue with my grass being burned to excess fertilizer being spoiled on my yard. Took a couple months, but a very nice woman in customer service really went out of her way to try to assist and make it right.
I had a hard time giving you a 9 because of this, and the fact that your process of having a service manager follow up is complete crap. This needs to be improved.
Your customer service team took it the extra yard to retain me as a customer.
The lawn looks lush. There are wweeds at the edges
'
They call and let you know when they are coming . Never leave a mess behind.
Friendliness. Reports. Evaluations.
Our lawn looks great after the treatments we have had this year.
Good communications...when they are coming and what they have done
Quick response by phone and/or email to questions and concerns.
I want to send a special thanks to Anthony Banks who came to my home today and fixed/resolved the problems that occurred last Friday, Tony was very pleasant, understanding and did a great job in finished the areation of my year that did not get done right last week. He is a very good employee, your luck to have him on your team, Thanks Tony!
Convenience of services.
You run a very professional operation. I like the notices before and after service is provided and the different billing options.
The call telling us when you are coming.
It's very helpful since we have a dog.
It works well!
Advance notice of service call
Written report of what was done
you are freindly
I think your over priced and your insect program do not work all your program are over priced.
Convenient and well done.
It is awesome, I don't have to worry about getting the stuff done to my lawn, and worrying that I applied the wrong stuff at the wrong time. Great job thanks so much