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32204 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You always arrive when you say you will.
I love how professional your employees are and how they treat my home. I love how quickly my carpets are cleaned, leaving my 12 year old carpets looking like new and I especially like the fact that the carpets dry so quickly. I've been using zerorez for many years now and wouldn't think of using another company. The fact that they're green is the icing on my cake!
We really like the final result of the Zerorez process, but the last two times we had it done we've had to call back your company because of stains that were created that were never there before the work. If I had to guess what the problem was I'd say it was the dirty water draining back on to our carpet once the job was finished. We've called to report the problem and have someone is coming out to take care of it next Wednesday. Sloppy work...but not giving up on your company.
did not understand the question
The last tech was very nice. Don't ever send Dave again. He is rude and argumentative.
Very impressed with Justin and his thorough and honest assessment of my carpet. I had another company clean it twice recently making the problem worse the 2nd time around! I was near tears! I was ready to rip out the carpet and spend thousands of dollars! Justin really spent a long time getting out the soap residue and working on the spots. It looks great! I wish I had called you in the first place. I will definitely recommend you to all my friends. I thank you and my husband thanks you!!
It looks very clean and smells very nice.
? do you mean "services" instead of "surfaces"? The service was excellent. My rug is over 10 years old and came out looking like new.
Very good job. Carpet cleaning better than any other carpet cleaning company we have ever used.
Your folks are always professional and on time. The carpet is clean and the dirt stains very rarely come back up.
They look and feel fresh and clean. There is no sticky soap residue.
very clean feeling no chemical smell
The fact that it is nontoxic, green and the great deal we got!
No soap. It dries so quickly. They do a fantastic job everytime!
We're most pleased with the final result of your cleaning. Also, we
have found your personnel to be quick, efficient and helpful. This is not]
our first experience with your company.
Great way to removed old dirt from carpets, makes the carpet almost look
like new.
Your process just seems to be cleaner than others we have used. Also, it takes less time to dryl
Technician was prompt, polite, and efficient. As far as we can see so far, the process worked extremely well.
Pricing. I thought your pricing exceeded value and quality received.
Non-use of chemicals
Excellent job without soap or chemicals.
Quick drying, fresh smell to the carpet.
I have been using Zerorez to clean my carpets for the past three years and have always been pleased with the outcome. I only learned last year that I can request a specific technician which I will do in the future. Robert is an excellent representative for your company. He's extremely thorough and takes great care not to damage door moldings and railings in my home. I appreciate his friendliness.
My carpet looks new again!
The service technician, Robert, was just excellent!
Stays clean longer than other cleaning methods
I moved into a home and the carpets were filthy from pets and neglect. Knowing that I'm living witn carpets that have been deep cleaned and pet bacterial removed I can invite my grandchilden over and not worry about them getting sick.
no chemicals, friendly operator
Bad stains removed from carpet; no chemicals or harsh soaps used;
very courteous and professional serviceman.
The job is professonally done and the technician takes care with our possessions.