based on 1866 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nous avons rencontré Josée, notre évaluatrice de maison. Charmante et qui s'investie à répondre à nos questions. C'était une expérience agréable.
Claude :-)
Great and knowledgeable employees at the inspection and post inspection.
I gave a 3/10 star rating and here is my reasoning, starting with the positives: Eventually the job was completed. The technician who came to the site was polite and friendly, She was knowledgeable and was able to answer my questions. I did receive the report and it will suffice for our needs. However, regardless of industry rates, I do not feel like I got value for my money. I did not feel valued as a customer. And I was disappointed with the overall service. It took 5 weeks from the time of inspection until I received a report, and it likely would have taken longer had I not called and requested a refund. Blair seemed to be frustrated and even hung up on me when I said I was unhappy and wanted a refund, as if I was in the wrong. Try to see this from my perspective, I requested a job to be completed, someone came to my home, walked around for a bit, took some measurements/information then took full payment for the job, and said I should see a report within a week or two. After two weeks I called to ask about the report and was told about difficulties inputting data into Government programs and staffing issues and out of town at a conference. All these things I am empathetic to, but still my job is not completed and I cannot move forward with the other projects that are supposed to follow. So I wait another two weeks to call. More excuses. At the end of fifth week I call and ask for refund. I wasn't nasty, I just want the money back so I can get someone in to get the job done. Blair hangs up on me and the repot arrives in my email 15 minutes later...so I am I mad? No. Disappointed? Yes. Would I recommend? Unfortunately, No. My recommendation would be work on your communication. Maybe its Ok to make someone wait two months for a report, but you could let your client know up front that's how long it takes, or a reach out and say its taking longer than expecting but here is a deadline. Not make me call you like I need a favour. It was only a $450 project but you made me feel like a chump, I won't forget it.
Prompt, friendly and knowledgeable.
We had 2 inspections. Pre Reno and post. Both inspectors were polite and on time. They guided us through the process and provided sound advice.
Definitely recommend their services.
Darcy was very easy to deal with, did a great job going thru everything with us and awnsering any questions we had! 10/10 recommend
Responsive
He was very through and answered any questions we had along the way
Very friendly and knowledgeable!!
JJ was excellent. Very professional and very friendly. Can't wait to see the report.
Friendly and competent advisor who provided a comprehensive energy assessment.
Excellent job, very professional. Covered all aspects of excellent inspection.
Polite and courteous and knew actually what was needed.
Excellent job!!
Agent was thourough. He explained the reasons and the locations where energy was being lost.
The inspector came early than our appointment so we didnt het to see him.
They were very accommodating to our busy lives trying to find an appointment time. When arriving the inspector was knowledgeable and informative about next steps.
Timely inspection, on time, and good suggestions
> very friendly and professional
> on time and explained all that was being done
> gave good suggestions and feed back on possible areas that we could make our home more energy efficient
Friendly and do the good work
They were professional and gives you all information you need
précis et explicatif
Chris was very thorough and extremely helpful and he did not waste any time I was very pleased with the service
Very Thorough, Very Detailed Report, Willing to answer any and all questions a purchaser may have. Very Prompt arriving and completed in time designated.
Friendly staff from booking process to inspectors coming to my home. Easy process and knowledgable staff with the greener homes grant. They upload their documentation in a timely manner to the government site for the grant.
Professionalisms..
Easy to book, friendly, efficient and thorough.
Murray Klingbeil is extremely professional and thorough and explains things in an easy to understand fashion. My clients have used his services for over 25 years and have nothing but praise.
Murray Neuman
Coldwell Banker Horizon Realty
Provided detailed information to maximize rebate return.
She was very professional, knowledgeable, on time and very friendly. She answered my questions in detail.
Chris was very helpful in explaining and answering questions.
Fast and friendly
Personable and thorough.