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Guest Testimonials
It is always clean and the staff are friendly and move quickly. There may need some trays that may need to be replaced.
Majority of the time we have a great experience
I love the big IMAX screen! The staff is also nice and friendly. I also like they remodeled the seats at the IMAX theater area.
Customer service was excellent. The food was fresh and hot. The movie sound and experience was excellent!
Great service and seats
Is been a while since I have been at the Santikos Paladium my favorite place in San Antonio, I was happy to get back and not get disappointed, great service and clean environment, keep up the great work Santikos!
It was great. Seats, entry to theater, ease of getting snacks and refreshments, and theater were great
Best movies theaters our family has ever experienced.
Great experience!!
I still like the entire movie experience.
You could replace some of the worn out seat covers in order to make it an incredible experience.
I love every aspect of the Santikos Entertainment Palladium for the community how it is in the theaters just an overall great experience
Good selection of movies
Respectful of masked guest. Nice and clean environment
Excellent service
Great food choices
Although I say Likely, my daughter and her friend who accompanied me on Wednesday had a bad experience with the food service and she would have a very different answer. She and I spoke to the manager Steven Martinez after the film. My daughter ordered food when we arrived at about noon for Moonage Daydream, plenty of time before the 1220 showing to get the food. She still didn't have her food when the film started. The previews were over! Several times, she got up to check on the food (no text). The 2nd time she asked, she got a text and the food was cold. So, reorder. Let me say that, although I'm a diehard film-onscreen addict, she prefers streaming. I realize, and also warned her, that the Palladium is a training theater and sometimes things don't go well but that she should insist that things go right. I was thinking about how Santikos is trying hard to get people in seats. Considering training, the trainees should have a team lead to make sure customers aren't discouraged by mistakes like this.
Friendly
The VIP seating is nice. Because you can oder food and drinks from your seat. It's also cozy to have 2 seats together for a date night
More showing of popular movies
I like the reclining seats! The atmosphere is really nice as well. I haven’t been there since the pandemic so it was really nice to see a movie there again.
The trays at our seats really could use some repair. The laminate covering was peeling off.
Recliners and our money goes bk in community plus it’s a great movie venue w lots of choices
I really love the VIP 18+ seating! I wish there were more theaters with this type of seating!
Best theater in San Antonio!
Enjoyed a movie in The Mezz. Good food, comfortable seating, friendly staff. Always a great experience.
Ease of ticket purchase
Assigned seating
Choice of seats
Cleanliness
Movie selection
seating comfort
Great relaxing recliner seats, clean environment and great snacks! All kinds of entertainment for any and all kids’
I loved the fact that we were able to pay one price for drinks with refills, the environment was very clean including the restrooms. Also I like that we were able to reserve our seat a day in advance for our movie showing, the seats were clean and the sound was great, perfect way to have a date night. And we will be returning
My favorite thing about Santikos Palladium is the VIP theater. I love watching inside a 2-person cubicle with my wife, the reclining chairs, and the food & drink delivery. I am spoiled and I don't want to experience the movies any other way.
AMAZING
Comfortable chairs and clean theater
The friendly atmosphere and staff. The cleanliness was also a plus for me not only inside the theater but the restrooms as well. Keep up the good work and keep standards high!!!