based on 2956 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All of the teachers provide clear instructions and meet you at the level that you're at. This is very much appreciated for a beginner like myself.
I love the variety of classes offered throughout the week!
everyone was friendly. I liked that the receptionist welcomed me and recognized that I was new. She gave me a quick tour and that helped me feel comfortable. The teacher was kind and demonstrated all the activities before we tried them. It went really well!
There is no customer service. I do not consider BOTs and having to wait on hold for long periods of time to speak to an actual person who gives what sounds like prepared answers to be good examples of customer service that truly serves the customer.
Wellhub is very restrictive if/when there is a need to cancel or reschedule a class. And the fees are ridiculous!
Additionally, your app was not working last Friday (therefore I could not communicate with you because the app is needed to chat) and I could not check in to a class. I was there and the fitness center checked me in on their end. Later, once the app was working, apparently there was no human available who could respond to my chat request. I eventually gave up because I had other productive and fun things to do with my time. Then on Monday I received an email that stating that I was restricted from signing up for any additional classes for the month. Are you kidding me? What am I? A child on punishment? Meanwhile, your app was not working, I was there to take the class but could not check in. I chatted with an agent yesterday who, after I explained that the app was not working which prevented me from signing in, he then said he’d do me a favor just this once and remove the restrictions and not charge me a fee. I also got a lecture, you might call it an explanation, of Wellhub’s penalties for missing a class. But, I did not miss or cancel a class. Your systems were not working. The appropriate response should have been, “Ms. Customer, I see you are a new client with us and I’m sorry you had that experience. I am going to remove the restrictions and waive the fee. Have a nice day!”.
But even if I cannot make a class, you have taken my money which I pay monthly and I wouldn’t be able to use the service unless I pay you a high fee? Due to my work schedule, it is likely that I will have to cancel or reschedule classes so your program is not for me. It’s horrible! I can pay the fitness center a few more dollars and have greater access and ability to take multiple classes in one day and there’s no penalty for cancellation, missed classes or rescheduling classes.
small classes, personal and excellent instructors
All instructors are very knowledgeable and kind. They offer variations on the movements depending on each person's level and needs.
I am really enjoying the level of courses currently being offered at the 4:30 time slot. Thanks! You guys are they best. Many thank, Name removed
Love the studio, instructors, pricing is reasonable compared to other pilates studios. It is difficult to book classes on the website, I would love to filter by class type or time of day!
I love them! The instructors are super nice. I wish more of them offered different difficulties during the class like how Lana does. I also wish they would look more at form and correct us if our form is not right. Everyone is super kind and it has created a community.
Very friendly staff, clean facilities and lots of options on the schedule.
Nothing terribly wrong! Just used to the intensity and vibe of solidcore.
More instructors like Lana. It's hard to get into her classes.
expertise - attention to detail - variety of teaching styles and class types
The teachers are great, clean facilities and kind staff. Love it.
The teacher was super nice but I prefer more hands-on adjustments, especially in the foundation class.
The instructors have been so kind, positive, and encouraging! I’m really not very good, but I’m trying! They never make me feel bad and always help me. The time flies by and is the highlight of my day!
Some towers at Maple Lawn, and personal videoing of client being instructed on how to do certain movements or routines.
The classes, the teachers, the students!
Maple Lawn location, ease of booking, foundations class
I don't have any recommendations.
The instructor was great and patience with me as a new student and the other students were welcoming.
Love them!
I have already recommended Coreworks and have 2 friends who have joined me. I like both facilities- they are clean, pleasant, and ideally located- I go to both! There are lots of classes to choose from, and lots of great instructors. The membership is priced fairly.
I have been practicing Pilates for about 11years- mostly with Peak Pilates trained instructors. I have been a member at Coreworks for about 8 months, and I like the quality of the instructors but wish there was more cuing on tightening the core, or zipping up the abs. I very seldom hear guidance on “the core”. Thanks!!
great instructor!
It was pleasant. Staff was extremely welcoming, knowledgeable and nice. I’m excited that I have found a studio I can see myself attending Pilates classes in Maryland.
Customized instruction that meets the needs of every client.
I LOVE Coreworks, I only wish I lived closer so I could come more often (I'm in Owings Mills). The instructors are so good at giving corrections and I feel my core getting stronger post baby because of Pilates at Coreworks!
Flexibility in memberships.
I love how friendly and professional the instructors are. The classes have been beneficial for my getting back into my physical health regime. I look forward to signing on for more classes.
Great teachers, lots of times lots for classes, chill atmosphere.
Chris was great. She explained everything, and so helpful checking on everyone. I recommend the stretch and release class for everyone ☺️☺️☺️