based on 445 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The only area for improvement would be to remove the 12 hour cancellation fee. I do all my classes after work, so if I get held up at work and can't make a class, it's very frustrating that I am still charged. I understand why the policy is in place but perhaps the time frame could be reduced to 2 hours for example? And having to go to the doctor to obtain a sick certificate in order to be reimbursed for missing a class due to illness isn't practical, especially if your GP doesn't bulk bill. Otherwise, I love the classes and have already recommended the classes to friends.
I had a one on one last Friday and felt as though the instructor was not very present. Come Monday when I attended the class she had forgotten my injuries and reasons I decided to start Pilates, which confirmed she was not paying attention. When I had difficulties doing an exercise due to back spasms I wasn't given an alternative exercise or advised to stop the exercise. I was also told to do exercises without being shown and I was not familiar with what the exercises were. I felt when I asked how to do it I was consuming too much of her time. I'm not interested in coming back to Inner Strength Pilates. It cost me $130 for a service I did not receive. If there is a chance of being reimbursed I would appreciate your understanding. 0422 263 035
Elisa was a warm and friendly instructor & the level of difficulty was spot on.
The small class sizes keeps me coming back.
Personal touch,
friendly professional & small personal groups
Caring and understanding instructors that genuinely want to help , definitely get your money's worth
Friendly staff who are passionate and experts in Pilates. A beautiful, clean working environment.
Convenience and hours of operation
nice instructors, always on time
early starts, and the trainers make you work out hard - which makes you feel like you get what you pay for!
You did not provide me with a receipt at the time of payment for ten sessions. I had to email once and ring in ordr to get a receipt.
I then realised that, although I had paid for ten sessions in advance and requested a schedule of appointments sent to be by email, I had not been provided with the schedule. My recollection is that the appointments were to begin today (Monday 13th July) at 10 am, but this had still not been confirmed by Monday at 9 am.
I find it frustrating that when I ring I speak to someone who is obviously not located at the studio where I am to have the instruction. People say they will get back to me, but it has taken days for this to happen.
I now regret paying in advance and wish that I had tried at least one or two treatments first.
Yours sincerely
Name removed
professional, friendly, nice environment, I believe you will be able to help me reach my goals
Close location, good selection of class times, friendly instructors
Lovely staff, small classes, attention to detail, results, nice clean studio, parking available
The amazing personal attention you are given in class . Rachel has been fantastic from my introduction to the three class I have attended this has made me want to keep returning as I know I will see results and will continue to be pushed and challenged.
Provide student/concession card holder discounts
friendly, small classes. professional. nice teacher
Quality of staff, price, quality of equipment
Can really feel it changing my muscle strengths over time.
Booking a class is so easy and there are lots of options.
The teachers are committed, understanding and engaging.
Booking online is so easy and convenient, the facilities are impeccable and Marie the instructor was awesome! Very friendly, helpful and hands on :)
I've only done reformer classes with Christine so far but she absolutely gives me a killer workout and I enjoy every second of it. Great facility, great equipment and the small class size has meant Christine can give me personal attention when I need it or give me modifications specific to my body and my own weaknesses.
Some of the newer instructors need to mix up the class routines a little more and understand students better before pushing. This may just come with confidence after settling in.
It would also be good to have more 7am classes available - really love Megan's classes but I understand she teaches more than just barre and has a pressing schedule.
Presentation and guidance just right
All the instructors I have had are lovely and work with you so that you are achieving your best and the results you want. I like that it's a small group and we get personalised service. I have recommended Inner Strength Pilates & Barre to a few of my friends.
The individualised attention to detail and alignment. Friendly instructors and a friendly atmosphere.
I love the classes, particularly barre pilates. It is such a great environment to work out - it is friendly, supportive and inspiring. The instructors are encouraging and always willing to help.
The various times that classes are offered
I turned up at the wrong studio for my 1st assessment class - the directions were confusing.
Instructors are very experienced