Clients/Member Testimonials
The best workout every time. It is always different, never gets old. Best staff and members to connect with, amazing music and coaches in every class!
I love the intensity that is involved. I like you can work at a pace that is comfortable to you. I like that you have a personal coach although they are coaching the whole class. It is a great atmosphere.
60 minutes of intense exercise, with great music to keep you energized and amazing coaches who motivated you!
Each workout is different which prevents boredom. The coaching improves my form and encourages me to push myself to be my best in each class. It’s so nice to not think for an hour while I reduce stress and improve my mental health and overall health.
Coaches and variety. Done in an hour!
I love the diversity of each class. Never a same day. Keeps me engaged in the workout. And, I love my 5:00 a.m. crew!
Love it, promote it! We seem to have a shortage of coaches. I know Maddie is looking for talent. Please bring Amy back.
The whole concept of OTF staff and coaches very friendly willing to work with you.
I like the atmosphere that OTF provides. I like that the workouts are something I don’t have to think of and they challenge me.
The coaches are amazing!! They know how to challenge you and keep you motivated.
I love the coaching and the music and the community. The workouts are fun and always different. They are also challenging. I can always do them with the help of great coaching, especially Coach Sierra who has taught me to run again. I feel amazing when I walk out of there after workouts. And I look forward to it between them.
Because its awesome!!!
Love the format with combined cardio and strength. I always feel better after a great workout.
The encouragement, clear guidance on what’s to come, and the value of the workouts.
I love starting my day out by going to class. The coaches are fantastic, I love how you can challenge yourself on every rotation, and the tracking. I always see if I can do better everyday
I like the OTF format. It’s the only workout where I have seen consistent results. The other aspect I like is the community we have at the NORSCO studio. It’s s always fun to see familiar faces and I have made a whole set of new friends.
The coaches are super important to the experience. Mario is a gem and has brought back a lot of energy that had been missing. He is also driving more programs to make the experience fun and challenging.
We could definitely use more consistent recognition of member milestones eg. anniversary, completed class benchmarks (eg. 250, 500, 1000 etc), birthday and more social media posts.
The other important aspect is coaching vs directing. James is a standout example of coaching. He takes the time to explain how the right format effects results and avoids injury.
There has been a fair amount of turnover in coaches and I think we have an awesome team now. I hope this team will stay a good long time! It appears the primary issue driving turnover has been management and lack of leadership. I think having a more involved GM who has more visibility in the studio on a regular basis, is focused on customer experience and inspires excellence makes a huge difference.
The customer experience should be all encompassing. The most common complaints I hear from members are club cleanliness and equipment maintenance especially the treadmills.
Everything! I love that it's a heart rate based training. It always makes me feel better.
Different routines every time
The workout is balanced and varied; I just have to show up. After years of trying to map out my own exercise routine, it has been a welcome change to simply be able to show up and know I’m getting a great workout.
1. The coaches are amazing
2. I just gave to decide to show up, everything else is planned for me
3. They workout can apply to any fitness level and allows you to push as hard as you feel capable
It’s different every time and I feel good about myself when I leave.
The staff is incredible! Kind, knowledgeable, and helpful.
I love coming in, having a well rounded workout already in place for me, and in an hour I'm done. No workout planning, no waiting for someone to finish their set on my equipment, and no judgmental looks from others. Over the years, it's really become a family and I can see ever changing that!
I love how the workout challenges you to become a better version of yourself every single time you step into the room.
I like that I can go there and get a great workout in an hour. I love the atmosphere. I am over 60 and not in the physical shape I want to be in but I still feel like I belong and not judged on appearance. Most of all I love the coaches - they are very motivating. There is an Orange Theory with 5 miles of my house but I go to Pecos Ranch driving past 2 other OT locations to get there. Please do what it takes to keep these coaches!
I love the coach’s there , they push you to your limits, they all give great instructions when needed….At the end of the day it is great to go to a class and leave all your worries right there on the floor of the studio, when you walk out You feel awesome …. The studio needs to focus more on nutrition, they need more activities to bring all the members and staff together.. and said many times before, especially at this studio, there needs to be more merchandise…..Great coach’s , and front counter staff…..💪💪💪
Coach Kim!!!!!
Kim is great she can help modify everything towards your injuries so you can still get a workout in. You also can go at your own pace and still have a great workout.
Group classes are what I need to really push myself. Orange Theory has a great community of people that support each other.
The intense and motivation parts of it and how it is always different
The motivation & encouragement that each coach gives. Plus everyone is welcome regardless of their shape abs size
Coach Ashley and Coach Amy keep you motivated. I am a 5 a.m. person and they make the day amazing.