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Guest Testimonials
Seating. Ease of entry/exit
I love Tuesday Deals and the reclining seats.
Lot's of movie choices. On the downside, my seat, G7, Theater 15, the cushion in the back of the chair is in serious need of replacement. I moved to the empty seat to left so I could sit comfortably.
Discounted movie and refreshments
Loved that my son could enjoy the long peir and a doon buggy wheelchair for free!
nice facility
Clean theaters, quick lines and an overall easy experience.
Great seats, easy online purchasing, easy checkin when you arrive, I get to butter my own popcorn.
Very comfortable seats for watching the movie. Great online ticket buying
Nice staff, comfy chairs, fresh popcorn and of course, the movie!
I live the seating and the staff is always friendly. I choose to drive the extra to go here rather than the brand new one for these reasons. I like the Momday and Tuesday price breaks as well.
No usher to check tickets or welcome guests. I spent $50 for two tickets, but could have EASILY just seen the movie free as there was NO staff presence on the lobby floor. Lobby was dark(?) and uninviting. Is Santikos saving money on staff AND electricity? Concessions staff was fast & friendly, per the usual. Napkin/straw/condiment station was stocked, if a little unkempt- not a problem and not out of the ordinary. The build-in trash area at the entrance of Auditorium 16 was filthy. Trash on floor, buckets' worth of popcorn on the counter where the actual can was hidden. It appeared to not have been cleaned for hours. Previews started 10-11 minutes late, and there was no pre-reel/Noovie- just quiet and dark. I love previews, but they should start at the showtime, not over ten minutes late. The actual screening of the movie was flawless and I genuinely enjoyed the movie itself. I stopped to perhaps grab a promo poster upon leaving, only to see there were none; strange for and "Imax Fan Event." My son laughed that I expected a poster, considering the state of the theatre.
I am saddened to see the current state of The Grand. We have been attending since opening day in 2007 or so, and my son has grown up visiting this theatre more times than I can count. I will continue to visit as it is only a mile away and is among my favorite things to do in PCB. However, please invest in enough staff to welcome guests, take tickets, and give directions. Please invest in enough staff to clean lobbies and auditorium, and to start movies on time. Please invest in whatever is needed to brighten(?) the lobbies and make Thee Grand more welcoming.
I truly would like to continue to enjoy visits to one of my favorite businesses in Pier Park.
Reclining seats, good selection of tomes
Seating was very comfortable
The ease of checking in when I got to the theater.
From every little detail, purchasing tickets, cleanliness, friendly staff, picture quality. 100% the best around.
Love the seats and the cleanliness of the theater. There are closer theaters to me, but I chose to come to yours fur those reasons.
Good
Friendly, knowledgeable and helpful people. Comfortable seats. Good movie selection.
Nice clean environment, with comfortable seating.
Recliners are comfortable. Popcorn was good.
My one complaint is in regard to the temperature. It was freezing in there and wish I had brought a blanket.
Ordered tickets online with my account which was very easy to set up. Clean facilities. A bit too cold for me and the seats are starting to get a bit tired but overall a great place to watch a movie. 🍿 was delicious
Informative, kind and understanding in our request for a refund during an unprecedented weather event.
Employees were friendly. Chairs comfy!
It was awesome
It was a great experience. The seating got a little iffy when some patrons were having a problem with their seating. Maybe have an attendant to help prior to the advertisements. Thank you.
Staff is friendly, comfortable seats
Great seats….only complaint it was really uncomfortable in the theater too cold
Amazing seats. Great popcorn. Clean restrooms, Only negative is it’s cold. Bring a blanket

Great movie and easy booking.