based on 5154 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The helpfulness, patient and knowledge of employees.
Will was a huge help!!!
Great customer service
Staff is very knowledgeable and i like the personal service
Both of the guys that helped me were amazing and efficient. I was seriously impressed. The one told me he was kinda new, but he didn’t seem like it bc he was such a great help. This was my first time getting fitted there. I will definitely be coming back! Customer service was on point! I love my new shoes and inserts, and look forward to wearing them on the tread at Stride.
Very friendly, professional and knowledgeable staff--Paul is my favorite. With the pandemic, I hadn't been there as often this past year as I was before, but he knew my name, even remembered the shoe brand I bought! Great shoes, terrific customer appreciation program!
Service was great because they consider every aspect of science and knowledge involving the right shoe for the customer (me). Product makes my feet happy and also alines my body posture.
Associates are very helpful and informative. The shoes are extraordinary, like walking on a cloud. Have had trouble with my feet (fallen arches) for a long time and the Hoka shoes are easing my discomfort.
Knowledge of footwear
Staff is very knowledgeable and friendly!
There were on 2 staff members, who were both working very hard, but I waited 50 min for shoe fitting. The person right before me did have a scheduled appt, but she waited about 40 min. I love my shoes, but that’s a long wait.
Knowledgeable shoe technicians and very pleasant to work with. Proper fitting shoes makes a great difference in walking or jogging.
Very informative and helpful! They know their products there and help find what shoe works best.
I had no idea that companies still had employees that are trained and educated in foot and ankle anatomy and the biomechanics associated with gait and running. I was extremely impressed.
I was very happy with my experience at this wonderful place
The quality time the staff spent to get the right shoe was nice.
The analysis of my feet and walking pattern was helpful. Customer service was great and they seemed very knowledgeable on different products.
Your selections &
the woman salesperson
I like the quality of the shoes and the person who helped me was very helpful. And it is not on line.
I appreciated the fine customer service and the attention paid to my concerns along with the variety of shoes and accessories.
Salesman very knowledgeable and helpful. Store stayed open to help us.
Very Knowledgeable and professional staff member. Provided me with various solutions and didn’t try to sell me the most expensive item.
I did have to come back for service, however. I walked in initially, a sales person led me to sit down and started to offer me assistance but then walked away to help another customer that walked in after me. After waiting for more than a couple of minutes, I left the store. When I returned about 20 minutes later another sales person helped me right away. I don’t mind waiting for assistance and understand being busy, but I didn’t appreciate starting to help me and then walking away to help someone else before finishing with me.
The employee who helped me was credible and went above and beyond and making me feel good as a customer and also teaching me what I needed to know without over selling product.
Have always had very knowledgeable people at the fleet feet, unfortunately this time I came in and said I had a pair of shoes for running & I wanted to get a pair with a lower heel for other workouts.. after explaining my needs for 10 minutes the young kid brought out THE EXACT PAIR OF SHOES I WAS WEARING THAT I SAID I DIDNT LIKE?!
Luckily after an hour the manager stepped in and finally helped out.. but then I felt extremely rushed bc the store was closing but I had been there an hour and the young guy had no idea what he was talking about!
I like the customer service and variety of options.
Always helpful and friendly
Tristan was great!
I feel Fleet Feet cares about customer satisfaction.
I like the time they take to make sure you have a correct fit. I have problems with my feet and they take the time to make sure I have the correct fit.
Individual attention