based on 2640 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Service. That's why I shop here. :D The pad that you stand on tells you everything about your feet, arch, inflection. And they know their shoes.
Personalized service is great
The employees are very helpful.
Customer service was great
Your personal service and information/knowledge of the products you sell.
Feel and support
Individual care and many choices. Knowledgeable staff that isn’t in a rush
Always have the best shoes available
Alexis was very informative and helpful in determining the best shoe for my feet!
The quality products and the kindness of all the staff!
My husband and I have been buying shoes for the past year from fleet feet and Amy takes care of us. Love the Brooks and when my husband had a pair that were not comfortable they let us return for different pair. That is wonderful!!!
Knowledge of products and return policy.
Prices are a little to high
I had the impression that Fleet Feet supplied some form of orthotic inserts. This of course is not true. Time will tell whether the inserts help with the condition which I have. Thanks.
Great service. Sales associate was a big help.
Quality products and good customer service!
Our 11 year old daughter has very tiny feet and to find quality running shoes for her is very difficult she wears a size 2.5/3. I am not sure why we didn’t think to come to Fleet Feet before! We came to you before for shoe insets after our son broke his leg. We had not heard of the running shoe our daughter ended up picking but we thought we would give them a try. So far she seems to really like them and they are comfortable when she runs — and she is a long distance runner. We are very happy with the products and the service we have received. Thank you!
People are friendly. I didn't feel pressured to choose one shoe over another.
Very detailed and thorough!! Made me feel important
I like the personalized fitting & the brands of socks & shoes.
Alex’s customer service & product knowledge was outstanding!
great customer service. sales persons are patient and knowledgeable.
Everyone is very helpful
I like the Saucony brand shoes but the last few times in there never have my size. The staff has been very helpful in ordering shoes in my size and style
Helpful and friendly staff, competitive pricing and many options.
They truly stand behind the products that they sell.
quality, caring service
The service was wonderful! The product is worth the $
I liked the personalized shopping experience. I needed shoes to help reduce my heel pain. My sales clerk helped me find several pairs of shoes that could work and was patient as I made my final selection.
Friendly staff willing to help resolve any issues
Your staff were extremely helpful and friendly. I injured myself two years ago and have had a difficult time finding shoes that I found safe to walk. I will be a returning customer.