based on 2932 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The young salesman who worked with me was very knowledgeable and friendly. Helped me to find exactly what I needed.
knowledgable staff
Everyone is so friendly and they take the time to measure your foot and recommend the best shoe based on that. They don't make you feel rushed and I appreciate that.
Amy was incredibly helpful in helping me pick out shoes based on what I told her. We narrowed it down to two pairs of shoes. She told me if the pair didn’t work out after wearing them that I could bring them back and exchange them for the other pair. That’s exactly what I did after wearing them for about a week. When I brought them back, the process was simple and no hassle. They got me the other shoes which she had noted on my account. Tried them on again to make sure that’s what I wanted and then I was out the door. Great costumer service from everyone.
Good customer service!
The wonderful young lady that took care of me and fitted me for my shoe and brace was very patient, understanding and kind. Stores need more clerks like this!
Employees are wonderful they are very knowledgeable and polite not pushy
Amy Morgan was a lot of help - measuring my feet and showing me different shoes.
very helpful and knowledgeable salesperson
products are top end
Nice selection
Excellent service and assistance
Quality, customer service and return policy
Personal time spent with customer to meet exact needs and concerns
Guest service was amazing!
I had to return a pair of shoes I had ordered online, after reading instructions online, I went to return them and pick up a different pair. The staff was courteous and helpful and made the transaction easy. if you are a serious about running shoes, this is the place.
You carry quality products and knowledgable staff.
Thank you.
Purchased running shoes after foot analysis
Love the new balance! No more shin splints.
Personalized service to ensure a proper fit.
Staff is very thorough!! Good service!!!
Great customer service, organized/neat store, great products.
The associate is very helpful and accommodating. Danielle was also very knowledgeable regarding the products that are available in the store. Our family will definitely come back to buy our shoes here.
If you're a runner or a walker that's the place to go
Personal service
That they are personalized and the saleswoman was very friendly and knowledgeable
Running gear sales
Knowledgeable sales people and great technology
Best customer service of any company I’ve ever dealt with!!!
I was sold a pair of shoes that were too big with inserts as well. That was an expensive purchase to not get something fitted right.
The attention your sales people give you!
The salesman. Very knowledgeable. My first trip in. My shoes and inserts. Phenomenal. I’ve been to new balance store. The recommendation was okay. Inserts, not so good. Fleet feet gave me a totally different recommendation. I’m so happy. They’re amazing