Customer Testimonials

Personal and prompt service.

They never miss a delivery and their service personnel are top notch. We have been using DownEast energy or its predecessor companies for over 25 years.

This company is always on point, whether it is regarding a billing issue, service request or delivery. Their customer service is top notch from the associate on the phone to the delivery person. Wouldn't change a thing! Thank you!

Customer service people . Pricing. On time deliveries

Great service

The friendly staff at Demark are the best always very helpful.

We just moved into our home and our delivery man went above and beyond to get to the house and fill our tanks. They were almost empty! He had my husband make sure our furnace had proper pressure and was working before he left.

Very easy to work with!

Great customer service

I love you personal service — Wanda in your Windham office is awesome!

Great service, do not like sending propane $ to Boston.

I was told my delivery would be 5 to 6 days and they came 2 days later! :) it was wonderful!

You respond quickly to our call for help when systems need repair

The local office is very friendly and delivery was fast

you do what you say you will do.

Customer service seems to be good. Response time appears effective

Your people are very service orientated & friendly.

Melissa fixed a problem with my billing I didn't even want to face from my earlier experiences and addressed my concerns with the establishment of my account very pleasantly and efficiently. She is a pleasure to work with and a delightful human.

Dependable

I really appreciate the professionalism and good communication skills on the part of the folks who answer the phone. The drivers follow specific directions and arrive on time. I can trust that all will go well when they deliver my propane or oil. I appreciate the discount when paying early on the oil delivery.

Downeast Energy is very responsive and will help with service, oil fills and even leaking tanks should that happen. I had a leaking tank and they sent two guys out to assist with the cleanup and put a temporary patch on the tank. Their pricing was fair for the cleanup.
I would recommend them to anyone.

Name removed

Delivery was on time.

Availability, price, and friendly service.

Competitive pricing and responsive customer service dept.

Fair pricing( after negotiations) professional responsive service,and great employees like Wanda McArthur. Not so good…..very confusing inefficient billing system,often unresponsive phone pick up.

I wearing hearing aids and it is difficult to hear on the phone so I always stop in at the office in Denmark. The ladies in the office are always pleasant and schedule my deliveries for us. A shout out Thank You to them

The service is excellent. Everyone is ver y courteous.

The people in customer service are always friendly and courteous and helpful. My driver is fantastic. He waves and talks to me every time he delivers fuel. He knows exactly what he needs to do when the conditions are slippery. Thank you.

Automatic propane fill has worked well for us.

Every time I need to call, the people I talk to initially are friendly and helpful but no one ever gets back to me.