Customer Testimonials
Friendly
Your representative was very informative and provided me with the information I need to operate the fireplace, check the level of propane and other safety features. He was very courteous and polite as well as not rushing to get a job done. He took his time so I was comfortable with the information he was sharing.
Great service
nothing
NA
Had an issue with getting our tank filled, but the manager personally stopped by to apologize for the delay. I appreciate and respect that kind of accountability.
Customer service
Customer service, call back when not satisfied.
The local office staff is ready to help with any issue and addresses concerns in a fair manner.
Personal quality customer service we receive from your local Denver Office's staff. They are very helpful and responsive. Enjoy working with them.
Name removed
Had issue with the mobile app with delivery and Tommy called and checked to make sure of my delivery
Like the local office…
Do not like the corporate centralization, which is not responsive.
Ordered delivery on Jan 10, received Jan 27
Great customer service. Rae in the office is always so helpful and pleasant. Connor is always so helpful when he comes out
For service. Give them both a raise.
Respectful, friendly, and prompt service always.
They do a good job of delivering on their commitments. Their follow up is good.
Freeman has always been quick to come out and fill our tank. They also have worked on our gas logs and we're very informative about the operation of our unit!!
Professional, courteous and prompt
The person that delivered the propane was very nice.
Unfortunately I ordered on the 17th and it didn't get delivered until the 31st. I didn't mind the delay in delivery, but my card, that is on file, had to be reactivated by me in order to pay since it fell off the delivery after so many days.
Service is always fast and friendly. Paying your bill is also easy online.
I like the ability to call the Freeman Gas office to order a propane delivery and not have to order a delivery thru some sort of app. Talking with a representation gives me the assurance that the order will be processed. My experience with web sites for other companies does not always give the complete assurance that what was ordered will actually be delivered on time as requested.
They were on time for the set appointment. Driver was very nice and professional.
Thoughtful and courteous repairman came out to inspect my tank and fireplace appliance.
I CALLED BECAUSE WE WERE COMPLETELY OUT OF PROPANE. THEY GOT IT HERE THE SAME DAY. THANK YOU SO MUCH!
SERVICE.
Friendly and easy group to work with
Since the day I started with them as my propane provider they have been great. I have never run out of propane, 1 call to the office and the truck shows up a day or two later [ I always call at around 30%]. The office staff couldn’t be more helpful and pleasant to speak too, they make you feel like you’re a valued customer and not just an account number. I have highly recommended them to my friends and neighbors.
Very easy to schedule service, tech was right on time and very professional and knowledgeable.
Great Customer service
Freeman Gas has been a pleasure to work with. We can always reach a representative with any questions we have. Both reps and office personnel are friendly, courteous and professional. They help us manage our usage to keep our costs down. We definitely recommend them!