Customer Testimonials
Service is awesome, price is higher than your competitors.
Great customer service prompt delivery
responsive
Angelica is always friendly on the phone, or replies something to the effect of "got it" if we email and the drivers are friendly too, and our dogs know them (or the truck) so we have nothing bad to say after decades of service.
You deliver in a timely manner.
Your an incredible help company and all the people I’m so glad I found you.
Aways on time, respectful and very helpful
Kind understanding people and fair pricing
They manage to always to make sure your taken care
Reasonable energy cost. Delivery timing is good.
Good service on phone
Love that they offer a plan that allows you to pay throughout the year at a reasonable cost per gallon and they are always on schedule for delivers.
Very accommodating with scheduling deliveries and prior service if an issue arrives.
You give prompt and good service from polite and kind staff!
Excellent service.
It's easy to communicate with you.
Prompt response.
Always there when I need it
prompt, friendly service. We really like that we can get in touch with a real English-speaking person when we call, and like that western Propane is local.
Customer service and response time
Website is good. Drivers are exceptionally friendly.
Driver was great!
Effective and responsive. When there is an issue or a question it is always handled efficiently and staff are friendly.
Never had any issues
Always helpful, responsive, friendly, and professional!
Dependable.
Automatic delivery
The drivers are always so friendly and helpful.
Easy to work with; always prompt.
Your delivery staff are always great.
Tim, our service tech and installer, was very meticulous and did a great job of making a well thought out installation of a new tank running new pipe and connecting to the existing pipe that ran into the house. Great work and done efficiently and effectively. No wasted motion.
Tom McGinnis, our customer service representative, did a great job of getting service set up and followed up on everything making sure the installation was made as promised.
We cancelled service with one of Western Propane's national competitors after nine years because they were no longer available locally to solve any problem. Customer service had gone overseas and communications was no longer a reality.