Graduation Foto
West Forest
Ypsilanti
MI 48197
United States

Average rating: 6.4 out of 10 based on 4621 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 13, 2023 — Rated 3 out of 10 by L.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

The photo was not clear. There was a reflective look to the satin sash that made it look like it was not professionally processed

Report a concern   January 13, 2023 — Rated 10 out of 10 by A.B. Graduation Foto
What do you like about our products and services?

I ordered a photo of my daughter from her college graduation at a discount. When the frame arrived with the photo the frame was damaged. I contacted the sender by email and immediately a replacement was being processed. I received a replacement a little under a week later. The photo and frame look amazing. I am very happy and satisfied!

Report a concern   January 13, 2023 — Rated 7 out of 10 by C.M. Graduation Foto
What could we do to improve?

With each purchase, you should be allowed a digital download of some sort. Prices are extremely high for what little you get.

Report a concern   January 13, 2023 — Rated 10 out of 10 by M.H. Graduation Foto
What do you like about our products and services?

High quality. Beautiful product! Provided a wonderful memory of my daughter’s amazing accomplishment! Absolutely love it!! Highly recommend!!

Report a concern   January 12, 2023 — Rated 10 out of 10 by M.H. Graduation Foto
What do you like about our products and services?

Picture quality was nice!

Report a concern   January 12, 2023 — Rated 0 out of 10 by A.A. Graduation Foto
How did we disappoint you and what can we do to make things right?

I have not received the package

Report a concern   January 12, 2023 — Rated 0 out of 10 by L.D. Graduation Foto
How did we disappoint you and what can we do to make things right?

I paid for touch up on my pictures. It did not occur. I am very disappointed. I sent emails and a ticket was created and then closed. To make it right you could have the digit and 8x10 touched up like it should have been for me. You offered no solutions

Report a concern   January 12, 2023 — Rated 7 out of 10 by D.F. Graduation Foto
What could we do to improve?

Less expensive

Report a concern   January 12, 2023 — Rated 10 out of 10 by D.D. Graduation Foto
What do you like about our products and services?

The quality of the prints were exactly as described in the online order description. The prints arrived very quick and were packaged so prints were protected from any damage. We were pleased with our purchase.

Report a concern   January 12, 2023 — Rated 0 out of 10 by C.H. Graduation Foto
How did we disappoint you and what can we do to make things right?

Too expensive and not enough variety in the packages

Report a concern   January 12, 2023 — Rated 0 out of 10 by K.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

I haven’t received my digital download photos and my order was $160!

Report a concern   January 12, 2023 — Rated 9 out of 10 by S.V. Graduation Foto
What do you like about our products and services?

There was a good variety of packages available including one that was exactly what we needed.

Report a concern   January 12, 2023 — Rated 0 out of 10 by C.B.T. Graduation Foto
How did we disappoint you and what can we do to make things right?

Prices are too high and photos weren't the best quality. A download should be cheaper than a print copy.

Also, a few of the photos that were in my folder were not me at all.

Report a concern   January 12, 2023 — Rated 2 out of 10 by K.W. Graduation Foto
How did we disappoint you and what can we do to make things right?

Overpriced

Report a concern   January 12, 2023 — Rated 10 out of 10 by S.M.H. Graduation Foto
What do you like about our products and services?

Prints were great....service was speedy I'm pleased

Report a concern   January 12, 2023 — Rated 7 out of 10 by D.B. Graduation Foto
What could we do to improve?

Subject is slanted in the photo

Report a concern   January 12, 2023 — Rated 4 out of 10 by L.P. Graduation Foto
How did we disappoint you and what can we do to make things right?

The photos were not clear. 🙁

Report a concern   January 12, 2023 — Rated 8 out of 10 by S.H. Graduation Foto
What could we do to improve?

The annoying moving copywrite prevented me from ordering additional prints. The moving over the photos was horrible and made it hard to actually see the photos. If you are that worried about someone stealing the photo put something over the chest ir something but the scrolling was terrible!!

Report a concern   January 12, 2023 — Rated 10 out of 10 by A.S. Graduation Foto
What do you like about our products and services?

Easy to order and timely shipping.

Report a concern   January 12, 2023 — Rated 0 out of 10 by A.A. Graduation Foto
How did we disappoint you and what can we do to make things right?

The price to order pictures is very expensive.

Report a concern   January 12, 2023 — Rated 10 out of 10 by N.J. Graduation Foto
What do you like about our products and services?

Website easy to navigate, lots of options, my order came very quickly and very pleased with the quality

Report a concern   January 12, 2023 — Rated 8 out of 10 by C.D. Graduation Foto
What could we do to improve?

When you ship the photos protect them. Mine were rained upon and when I opened the package there needed to be more layers protecting the pictures.

Report a concern   January 12, 2023 — Rated 3 out of 10 by L.Y. Graduation Foto
How did we disappoint you and what can we do to make things right?

The pictures was very slanted.

Report a concern   January 12, 2023 — Rated 4 out of 10 by M.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

Lighting was not good at all. Photos looked very amateurish. Color was overly yellow.
Armature looking.
Kalamazoo College photos we have from undergrad were much better.
Disappointed in your work

Report a concern   January 12, 2023 — Rated 1 out of 10 by A.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

The cost for photo purchase is too steep

Report a concern   January 9, 2023 — Rated 7 out of 10 by B.F. Graduation Foto
What could we do to improve?

We received our prints today and I was very disappointed in one pose and print. I felt the print was too dark due to the light and had I know what it would have looked like printed I never would have purchased. I appreciate you being on the floor capturing the shots all parents (mom's) want of their kids accepting their degree certificates. I think you for that! I'm hopeful spring ceremony pictures will be much clearer and brighter.

Report a concern   January 6, 2023 — Rated 3 out of 10 by M.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

Way too costly for the pictures

Report a concern   January 6, 2023 — Rated 10 out of 10 by A.H. Graduation Foto
What do you like about our products and services?

Fast service

Report a concern   January 6, 2023 — Rated 10 out of 10 by J.W. Graduation Foto
What do you like about our products and services?

I was very happy with my graduation pictures from my college graduation from Hocking College on December 10 2022. The pictures where crystal clear. I have already put them in a frame and they will be a reminder of my achieving my degree and completing a lot of hard work.

Thanks to the photographers who made my day special and to my fellow classmates.

Thanks Again

Name removed
Hocking College Alumni

Report a concern   January 6, 2023 — Rated 6 out of 10 by L.R. Graduation Foto
How did we disappoint you and what can we do to make things right?

There was no banner at the bottom of the photo marking the school and date of commencement. I have 3 other grads that do . Very disappointed. Is it that hard or expensive to maintain uniformity. I now have to find someone to fix it for me.


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