Customer Testimonials
Prompt service, like being able to both order fuel and pay invoice online. Friendly driver.
Oil deliveries arrive promptly. I am away for the winter so am relieved not to have to think about how much oil is in my tank
I like that you have multiple products
Keep up the excellent work.
service is spot on
Driver was excepptionaly nice and courteous. thank you.
Allen and Mathewson goes out of their way to help their customers. They have been kind enough to do so more than once. We appreciate how helpful they have been.
Always dependable and timely. Never a concerned about receiving prompt service.
Very efficient
I have always found your service to be excellent. Staff is cooperative and helpful and it is a pleasure doing business with you.
I do have one request. Would it be possible to receive my fill ups when my fuel is about half empty rather than two thirds? My husband and I are on fixed incomes and it would be easier for us to pay for 150 gallons than 230 or so.
Thank you.
As far as delivery itself, it is great. Drivers are very good. However, trying to get someone at Roy Bros to answer their phone is impossible. I recently called for oil and it took 2 days … they put me on hold each time and I gave up waiting each time after 10 minutes. I left my number and they finally called back and said it would be 7 days for delivery. That was on Nov 6. 7 days later, no oil so on Friday, 8 days later, I tried calling but went through the same thing … put on hold twice, and had to wait for someone to call me back. Then I was told I’d have to wait until Sunday, 11/16 for delivery. Waiting 10 days for oil, when tank was down to 3/8 full is not acceptable. I’ve been with Roy Bros for at least 40 years, am a senior citizen, and find this unacceptable.
I will be looking for a new oil delivery company if this happens once more.
Great staff, easy to work with, reliable.
The staff are very helpful and courteous.
Allways there with my propane
Everything except my inability to connect two tanks into ice account AND being charged $100 on the one with limited use ignoring the $50 or so already paid in that year
Excellent customer service from the office personnel. I may switch my entire account to you!
Please send the bill for this week's propane delivery!
Thank you!
Very responsive to a propane fill.
Person that comes works hard putting my deer fence up and trimming the shrubs. He is polite and congenial. Cleans up scraps and takes them away.
You've done a great job in my experience.
Good customer service on my recent call
Love the option to pre-pay oil and that they are on top of it.
Service and fuel response is excellent
Auto delivery works great. Delivery drivers are polite and professional.
This company is immediately responsive when needed for a leaking tank. And has provided us with quality annual service ever since we bought our home years ago and they installed my new furnace system.
Your office personnel has always been pleasant and accommodating, whether I had a delivery to schedule or a question about a bill. Delivery has been prompt and uncomplicated as well, especially since my propane tanks are in a fairly difficult location. (My new next door neighbors have bought a house with existing propane from a different company. I hope to convince them to convert to A & M.).
Reliable
Pleasant on phone and the propane delivery was timely
Oil deliveries are prompt.
All around great company! Customer service, deliveries very accommodating, all around! good to do business with! Highly recommended
Dependable and professional.