Customer Testimonials
Good customer service. Reliable delivery. Budget program.
Superior professionalism
Nice people on the phone.
Excellent personal customer service.
George and the team were incredible, they managed the cost of a horribly installed septic and turned it into something perfect, incredibly daunting to have to do the install 2x and I could not have been more grateful for the Mathewson team. you'll be the first to hear from me when another project arises!
Prompt service and if you need a special delivery they are very accommodating.
I like that you make your deliveries on time, also the drivers are very courteous!
This company always takes care of me. I ran into an issue this year where because of the storms, my propane was delayed in getting to me. I called to ask for an estimated delivery time and they assured me that I was scheduled and would get the delivery as soon as the roads were clear. Sure enough a few hours later the truck pulled up.
Timely and professional service.
Good service, proactive tank refills.
The personal service from the delivery man ..always so willing to answer any questions I might have regarding the delivery. You can tell who he is regarding my location. Larry, I think. He’s always so pleasant.
Great service and delivery
Very easy to deal with. The automatic delivery and automatic billing leave me worry free.
Excellent service, fast and reliable.
Best price, reliable service, courteous customer support.
I’m on a budget plan and so I’m still able to afford to get the oil I need to heat my home this winter. Thank you.
propane and service, I have been a customer for 27 years and have always been treated with care.
The drivers are courteous, friendly, and professional. Thank you for your service!
I am on automatic delivery and never worry about my tank getting empty. I am also totally satisfied with their payment system .
The technician who came to do my safety inspection was very helpful and professional.
Prompt service, good prices and great customer service.
Great personable company! Recommend them to anyone.
Prompt delivery! Thank you!
Reliable
We’ve been a customer for 20 years and have never had an issue with an oil delivery. Just when it seems like we might be cutting it close on fuel levels, you guys show up. So that is most important. Not giving a 10/10 because communication could be better and it’s hard to reach someone locally. Not a fan of having to talk to someone in Syracuse NY! And when I’ve requested a local call back, it doesn’t happen anymore since Dee retired.I like the text notifications, but they are not 100 per cent accurate, for example, when you say I have an invoice available, there is never one in my actual account, but I can pull up a delivery ticket - - not the end of the world. All in all we are satisfied. I’m only giving these comments because you sent an email asking me to fill out a survey, I would not have initiated!
Good service. Only problem i had was trying to get someone on the phone to inquire about delivery status. I was on hold for almost 20 minutes!!! Really! I did use the website to order a delivery. There was no way to see from that process that my request order was received and where I was in the process for delivery. I was just hanging out there without knowledge of status. This is very very concerning.
Delivery person is very polite and kind.
Automatic monitoring and delivery.
You’re company responds quickly and efficiently
the fact you keep an eye on when i need to get gas and keep me going