Customer Testimonials

What's not to like? Great service, new equipment, and utterly hassle-free in every way!

Great local service

Southern Propane has exceptional service! I have been a user of propane since 2007. Some good propane providers along the way. In my experience, Southern propane is the best!

Good service, respectful staff. Quick response.

Easy to schedule refills, deliver when you say you’re going too

Quick service, friendly customer support.

Very good timing on delivery!

great company fair pricing, staff is excellent

Reliable, consistent, and a good value.

We appreciate the delivery of the Propane on a timely basis to ensure we do not run out.

Quick response time to service request.

I have always had kind and friendly service every time that I've had any interaction with other propane employees and the service is impeccable !!

Service. All ways call before coming and employee was nice.

You stan

Great customer service and quick deliveries!

The customer service(Tina) was great. The installer Jason was great. The driver that brought the propane to finish filling up was friendly. Everything that was discussed and the timing of it being done was right on time. You have great people working for you.
The reason I did not give you a 10 was due to the future rental fee. I know in the past when I called the rental fee was waived if you used so much and / our neighbors are not charged the rental fee at all that had theirs installed couple of years ago. I know this turns people off when I mention it .
But we were just now ready for your service

You deliver gas when I need it

Fine services overall. I am able to get a person on the phone who can speak English well enough for me to understand. I could not give it a 10 because I had a person come to my house unannounced to deliver propane when I didn't order any. My contact says "on request."

So far so good. We just had a tank installed and everything went as promised and planned. We have yet to need a refill and will reserve judgement on this issue until we have it filled.
I would suggest you better inform customers on your contact procedures. I was concerned when calls to answer questions were going to Monroe as I had been dealing with the Lugoff office. Once it was explained to me that calls to Monroe will be relayed to the Lugoff office and that this is how you operate I felt better about dealing with you. When I first went to Lugoff to inquire about service nothing was said about this leading me believe I would be strictly dealing with the Lugoff office. Just a bit of clarity on this issue up front would have been a help to me.

service tech Trevor was very professional and easy to deal with

Having an option for a payment plan where I know how much I owe will be the same each month. As a senior citizen that's very helpful because getting a large bill every few months can be difficult too manage. Auto refill is also great.

Using an easy-to-call my local office for refills. Don't like it when a get rerouted to a another office somewhere.

Automatic delivery according to satellite gauge

The install went super smooth and I appreciate the customer service reps who worked to get everything scheduled!

You give your customers amble time to pay the bill

Being able to talk to a local representative
Prompt on time service

We were informed prior to the delivery so that the gates could be opened. We always have gas available.
Thanks

They are always there for you

Everything worked out fine delivery was right on time.

Great service, very pleasant employee! Thanks