Patient Testimonials
She is very informative and takes time to understand your issues.
I like how he explains
Dr. Gerber clearly reviewed the background; provided his assessment of the situation; identified follow up steps to take; and ensured that he was available in the interim if this was needed. An excellent visit. Thanks.
She is absolutely great. Answer all your questions and smiled all the time. She’s a very friendly person love coming to see her put all your worries ease.
His professionalism, caring attitude, listening skills, and friendliness. He is also very receptive and responsive to after office hours phone calls. He has a very calming demeanor which calms you down and it makes you confident with his knowledge and medical skills and expertise. I would definitely recommend him.
Your office does not have an inviting atmosphere. My first visit we stood behind a gentleman that was being serviced by the first person you encounter when you walk in; we thought it was the line to check in. After standing there for a couple minutes I became uncomfortable because of HIPAA laws. I then noticed the young lady at the opposite end and I spoke from where I was standing asking her should we step down to her, she said yes. She never said next, or next in line, or, hi, I can assist you down here. When we approached her, she didn’t greet us, didn’t smile, she comes across as being unapproachable. She does handle herself in a professional manner, but there is no warmth or friendliness in the communication. The first person at the desk also does not smile and she too comes across as being unapproachable. We didn’t know what to do coming into the office and also checking out for the first time. I felt uncomfortable! Also, during our first visit, my husband’s surgery was scheduled by a young lady who was friendly and professional. She wrote down and provided me with her phone number to call her if I had any questions. She had asked me a question related to my husband’s cardiologist who put him on elliquis, I explained to her that he did not have a cardiologist, and at that moment I could not come up with the doctor’s specialty. By the time we walked to our car, I recalled his specialty and decided to call her at that moment to let her know. It was then that I realized that she left off one number for her phone number, so I couldn’t call her directly. I then called the main number and asked the person who answered the call if they would provide me with her full phone number so I could call her. Her response was she couldn’t help me. So I asked her, Are you going to make us walk back to the office to get her phone number”? She responded, “I’m telling you what I can do for you.” With that, we had to walk back to the office to get the lady’s accurate phone number!! UNACCEPTABLE!!!! I observed that there are a lot of seniors that come to this office, some who struggle with walking, I thought about them being made to walk back into the office for this scenario! The staff at the front desk are the face to your business and represents your business. I’ve visited many medical facilities in my life time and have never encountered this atmosphere or attitudes. They should be coached on greeting patients, being courteous, and creating a professional atmosphere. Instead, they come across as though they don’t want to be there, but have to be there. The one young lady who checked us out today and the first time we came exemplifies how to interact with patients and their families, perhaps she can coach them. I don’t like going to businesses that make me feel uncomfortable. Thank you for sending me this survey.
Patient care. and the education you get when you talk to him.
Very professional and take time to inquire about patients health and welfare. Makes great decisions for her patients
Everything. She was very professional and made me feel at ease, and not just another everyday patient. Very knowledgeable, and concerned and looking forward to a new treatment plan for my diagnosis. Great first impression and look forward to her guidance as a PA.
Danielle McLaren consistently demonstrates professionalism, concern, and expertise in her field. She takes time to explain next steps and actually remembers previous conversations. Danielle is a breath of fresh air and a definite asset to the business.
Very nice personality, spoke well and very knowledgeable.
The nurses are professional, efficient and friendly. Dr. Patel is careful to give patients the advice and options they need to decide on possible treatments. I have had a great experience with him and his staff.
Efficiency, professionalism and very pleasant personality
Courtesy and a very clean office.
The staff is incredibly friendly and helpful. They make me feel comfortable and well-cared for. Dr. Gerber is very thorough and takes the time to explain everything clearly. He listens to my concerns and addresses them with care. I feel confident in his ability to provide help for my situation. Dr. Gerber even calls to check on me after procedures.
Just about everything, She's knowledgeable, friendly, and cares about you as more than just a patient!
Quick check in/ check out process, doctor listened to concerns patiently
No long wait to see doctor
Great urologist, very knowledgeable and performed an excellent surgery, on my way to complete healing, thanks to Shah and staff that was very helpful.
He is very knowledgeable and makes you feel comfortable while he is talking to you.
The information provided by Dr. Patel on my current PSA test and history oy previous tests to inform me of my improvement. The medical staff was thorough and very helpful. The only issue I have is the recurrent information filled out on the I Pad. This information should be sent in advance of the appointment that will avoid time spent on filling out the form.
She is very nice, also she is very detailed in explaining your diagnosis. I highly recommend her.
Dr Arpeet Shah is an extremely talented and gifted physician, as well as a phenomenal surgeon. He Has offered and provided me superior medical care and counseling.
I’ve been a patient of Dr Shah for the past 4 years. My family and are blessed to have this young man, he’s the best!
James D. Bell, MBA
She was knowledgeable about my problems. Offered another solution that my help my problem.Unfortunately it's very expensive and not covered by my insurance
Kind, considerate and caring
Efficiency
She reads reports and tells me the results of them. Then what to do if something is wrong,
I like the way I was treated and informed about my condition
He was very friendly and spoke to me about my condition professionally!
I have been under Doctor Patel for years. He is great
Explains things
Spoke to me with eye contact. Made sure I understood options going forward with my issue.
Asked me if i had any questions and understood each options.