Customer Testimonials

Austin was very knowledgeable and answered all our questions. Never felt rushed or pressured. Friendly, hometown bike shop. Will be back!

The service is outstanding.

Excellent service and they did everything I needed done. The Wahoo trainer I bought needed to have a 10 speed cassette and they did it while I was in the store. They helped me take it to the car and load it. Uniformly great service!
I’m not going anywhere else!

The people, service, and quality work. Kelly was exceptional. Friendly, helpful and even had a discount on my ticket!

You all are the best!

Speedy and friendly service.

Service was thorough and timely.

Fantastic service at the clearfork location. They went above and beyond for us and our daughter who was picking up her birthday present. Would recommend and would for sure be coming back.

Great customer service and knowledgeable staff.

Very informative, customer service was great

Everyone at this business is incredibly personable and always willing to help. They consistently get me in quickly and have gone above and beyond to ensure my bike is up and running whenever I need it. Outstanding service and a team that truly cares! Highly recommend!

I heard this place was awarded “Best Bicycle Shop in Fort Worth.” I’ll be honest, I wasn’t sure how you even earn that title, but after my recent visit, it was clear. Hands down most helpful and friendly staff I’ve encountered in the city and such a great selection on honey stinger waffles. I might even go back tomorrow.

Outstanding customer service

Every staff knows everything about bikes. They were helpful, courteous, and incredibly accommodating.

Knowledgeable and helpful staff.

The whole team is always amazing. They genuinely listen to you, offer incredible feedback and honesty. If you’re a newbie or a seasoned rider, you’ve gotta go see the crew here.

Erik and Austin were phenomenal. They both are very informed and were able to help me get exactly what I wanted. I would 100% send family and friends your way! Thanks again!

The customer service is excellent and the repairs are flawless and exact!! Thank you Bike Mart for getting me back on the trail!!

Good services, nice people, good selection

Great service and greatn people!!

The mechanics are friendly and knowledgeable.

Great service and helped us with our issues.

Rented e-bikes to ride on the Trinity Trail and staff members Ben and Eric helped us during our time in the store. Both were amazing and very knowledgable. It was a great experience.

Great service!

everyone seems to be very knowledgable

I loved that I had the bike for 24 hours so that I could get multiple rides in. The person helping me was extremely helpful. He even kept the bike overnight for me to use again the next day. The rental was easy.

good variety of bikes and accessories. Service dept. is exceptional. Good, friendly, professional staff.

Great store, great service. I just moved from Dallas, near White Rock Lake where I was a long time customer at Bike Mart WRL, I moved to Fort Worth. When I walked into Bike Mart Trailhead, Eric, the manager recognized me right away! After catching up for a few minutes I asked him about the trail and he gave me the scoop on the options heading out each direction. Unfortunately, I took a spill on the trail and needed both medical attention for my left elbow and a bike doctor for Dark Angel, (my bike). Eric took the bike into the shop immediately where Kelly got right to work diagnosing the issue while Eric told me to go look after my arm. It’s good to know that I was immediately recognized and treated like a VIP (who doesn’t?), and that I received the same level of service at either location. Great service, great people, great shop!

Erik was very knowledgeable and incredibly patient and kind to my 14 year old son who was there to upgrade his bike. He answered all of the questions we had and made great recommendations. Thank you!

helpful, knowledgeable staff (Celso)

The staff is super helpful. I am thankful for all their knowledge and kindness. The location off the trail is great too!