Customer Testimonials
The other day, when I got home, I discovered that we had no propane fuel, both tanks were completely empty despite paying for service that was set to prevent that from happening. When I called, I was informed that a deliver attempt had been made but couldn't be completed due to work being done on my house. BUT, no one had the decency to call and let me know this in order to prevent that reality from happening. Needless to, I was furious! I immediately called Superior and was told that a technician would get back to me withing 90 minutes. Well, not only did the technician come as promised but filled both tanks AND went to the basement to make certain that my automatic hot water heater was back online properly and that ALL gas outlets were working well. He was a delight and went out of his way to be as much of assistance as possible. The next day I got a call from the manager to see all was well. He turned what was an infuriating situation into a positive experience!
Your staff are great and the supplier plus the technician. They were warm and professional. Thanks
Fast response
I am very happy with superior. Appointments are on time, service staff professional and personable, quality in every step.
Quick and efficient
when i call i do get a delivery within 2 days! Good customer service in the Florida office
Professional
Delivery always on time, great service.
ability to speak directly with Gina from the Florida office… she’s the only helpful and knowledgeable person who assists with my propane needs…
All your employees are tops!!
You all are so very nice on the phone and in person!!! Driver always says hi or waves. The other companies I've used in the past would just look at you funny. Thank you for suppling us with propane.
Excellent techs. Very helpful and informative
consistent and reliable delivery, price plan is very reasonable
Quick delivery service
Very prompt reliable service. Excellent administrative staff in the Hudson Valley office!! Thank you!
Reliable
Automatic delivery to refill propane tanks.
Friendly and professional
Accurat in timely manner
I always enjoy their friendly service.
Good service and products.
We are new customers of Superior. Customer service rep David Van Gulick professionally and promptly processed our new account and quickly answered all of our questions, both by phone and email. Since we were a new prospective customer, there was a required inspection of our tank and propane lines. This was professionally performed by your tech rep Charlie, who arrived on time and was also very professional and cordial. The Superior pricing arrangement was very reasonable and affordable. The propane delivery took place less than a week after the tank inspection.We have great confidence in Superior and in its employees and pricing!
Everyone is very helpful. They were able to squeeze me in.
Great customer service, they went out of their way to help us out!!!
Punctual
Yes
The friendly, quick customers service on all ends. From the call takers on the phone, to the service tech, to the delivery guy. Customer service is the key to successful business and you guys knocked it out of the park. Great price too. Thank you
I have been a customer for 40 years. I have had good service and my guestion are always answered.
Great service
When I called and told you that I was out of gas you came as soon as possible.