Customer Testimonials
Prices & customer service
Fast service when I ran out of propane.
Very responsive to concerns and requests from customers.
Auto pay, Bob Burnham is great, overall great service
Timely and Professional Service!
Responsiveness, delivery reliability
Reliable service
Fair pricing
Your people. Every one of them. And they watch my gas levels and deliver automatically. And when I call, I get a real person, usually right here at the local office.
I appreciate the personal attention from the knowledgeable Watertown office staff; the advice and assistance of the service manager, Mike, and the friendliness of everyone.
I've never run out of gas since I became a Griffith customer and you still deliver even if I'm a couple of payments late on my budget account. Good service.
Delivery when requested....installation services easily coordinated. Helpful people
i like everything. if i had a complaint, i would let you know.
Great service!
Quality products
Responsive services
Professional employees
likes locked in pricing - says there is only one plan you can get without buying into - originally said 5 just because he doesn't know anyone that would ever need it
The personal that I have spoken to or had in my home to service our equipment have been professional and polite!
Honesty
Everyone is very helpful and they go out of their way to give great service. Great hard working employees, that care about their work and the customers. Very pleased overall.
very good service, and very nice all good at there job
never have to worry about anything
dependable
The Watertown office has the best team going. Lynn is wonderful, works with customers to fill their needs. I have been a loyal customer for years, and plan to stay that way!
No thank you. I have a summer home in your region only. I'm buying propane from you and Griffin installed a tank for me.
It has reliable service.
cost,easy to contact, reliable service
Pleasant people to work with
Easy to deal with, flexible, friendly, and always ready to answer any question.
From a phone call to the office secretary to the office billing manager to service technicians to the planning project manager Mike...I have always been treated polite, had information I requested issued within reasonable time frame--ex. same day or even same phone call. They offered options x 3 on furnace replacement with the differences in each, efficiency and savings from old to new. I use on line payment if at home or out of country--I can get payment in or ask for delivery. In emergency, the on call techs are there too and I have used them!This is a for sure my go to company for fuels, new furnaces and services etc.
First of all, the Watertown office staff are beyond amazing! They go out of their way to provide whatever assistance they can in a very personal and professional manner. The delivery staff are also extremely courteous and patient. Our last delivery man was more than willing to take the time to be introduced to our new dog despite how skittish she was acting at the time.
The Superior Web Site / registering for the new portal is BEYOND frustrating. The prompt that instructs the user to call an 855 number provided no assistance at all.
No fuss. I don't have to worry about running out. They correct mistakes and are generally a great company.