Customer Testimonials
Service was pretty quick when I needed a refill on my propane tank
Great employees, excellent service
Been with you for 35 years or more.
-- People on the phone are ALWAYS responsive, courteous, informative and helpful
-- Website is easy to access, and use and it is informative
Their budget plan is excellent.
I like being able to see an estimate of what is in the tank onlline
Whenever I have requested an earlier delivery than was scheduled (usually when it gets lower than expected during a run of below zero weather) they go out of their way to accommodate. And the delivery driver always thanks me on the printout for the delivery for keeping the driveway clear or shoveling a path.
Would definitely recommend,
I like that I can speak to a real person when I call or email. Also the online portal is wonderful for ordering fuel etc. I like getting a senior discount as well and being able to lock in a price and use the budget plan.
Just had the tanks installed
You never let me run out of fuel and your emergency repaIr service is good and comforting.
You have been reliable. Also last year when I had a propane leak you came promptly and took care of it.
Really great delivery person! Very personable and efficient.
They are seemless.
the service and price can't be beat
Prompt personal service
The people that work for Suburban are knowledgeable, conscientious, and helpful whether regarding scheduling or technical aspects of gas service or the furnaces and household appliances that require gas. The suburban drivers are quite courteous on the road as they navigate joggers, kids, dogs, farm animals, and equipment and the road surface in all of its seasons.
I like the affordable prices you offer and how helpful you were in helping to install new propane tanks for us in a timely manner.
Reliability and good communication
Just do the job when needed.
Prompt, great customer support, transparent about pricing, willing to work out payment plans, love text message communication
Always attentive to my needs.
Professional, informative and had a great sense of humor!
When I call you know who I am. And where I live and you deliver the propane in a timely fashion. What more could I ask for, lower prices? Sure. Dream on!
When needed…they are there…
I was not happy with my service the first year I signed with Superior Propane. There were multiple issues with the equipment, I was most of the way through the winter of 24-25 when I ran out of fuel because the two tanks were not "talking" to each other even though a technician came out because I was afraid that might happen. I was assured nothing was wrong, until I ran out of fuel.
Then, last summer (2025), I got a notice that I had automatically been enrolled in a Fixed Price Program at $4.599/gal and auto delivery. I never enrolled in that, never asked for it, so I started looking for alternatives. Eventually Superior Propane agreed to a pre-buy at $3.799/gal, but said I had to to auto delivery. When the driver showed up with first time and put in a grand total of 41 gallons, he suggested I talk to the administrative folks and get put on Will Call (which I had tried to do in August but was refused, it was quite an email trail....).
Once I was put on Will-Call last Fall, things worked well, a huge improvement over the previous year.
If I am automatically enrolled in a high-priced Fixed Price Program for next year, I will find another provider.
They take good care of us. The price is right, I don't have to worry about running our of propane since they have a good system of estimating my tank level. They have always done what I asked or needed.
Honest
Fair prices and great service, what more could you want
good pricing, friendly delivery employees, pretty good service.
Knowledgeable! Quick response! Professional!
From day one, I have never had to worry about my fuel running out.
Very happy with the installation of my heater.
Kind and curitious
Very prompt response to phone calls.