Customer Testimonials
Professional
Easy to set up delivery, friendly customer service
We were looking for a new propane supplier for a variety of reasons. We asked neighbors, drivers of competing distributors, and out of territory competitors and they pointed us to Eastern Propane / SuperiorPlus.
They exceeded our expectations for local feel, responsiveness, communication, delivery, and customer service. Highly recommend.
CONVIENIENT
i love you guys but sometime I'm on hold for literally hours.
Dependability.
This is my first time useing propane gas and gas tanks for in house appliances. Your service technician is very professional. Answered all my questions and left me with a lot of insight.
Thank you, Chris Last name removed
Always a great experience, thanks guys!
Driver was great, I backed him into a secondary driveway, main driveway was all ice. I cleared a path to the tank for him to fill.
We appreciate the foresight the company had to deliver before the recent snow storm.
Sorry that the delivery driver had to walk through the snow to get to the tank.
Servicemen
Outstanding customer service provided by Erin!
Friendly people to speak with and request are completed quickly.
Very responsive and Great drivers they are very friendly and helpful.
Phone service
They are very good about keeping my tanks at capa8.
Easy online ordering and payment. Driver was great and we spent a few minutes talking about the details of his delivery afterwards. Overall, timely delivery of 3 days after ordering. Great experience.
Great service. Fantastic crew. Wish we weren't trapped with superior plus owning our tank when we moved to our rental last year. Worst company to deal with on earth. Please send quotes to replace tank 🙏 God bless thank you. 😊
I spoke to different people in your customer service team and they have all been super helpful. This is something new for us. We haven’t had propane heat. We had oil heat years ago however I’m very satisfied with everything and I would definitely recommend your company.
They show up and fill your tank. They make a point to help when you call. You'd think this is treatment you receive from any service company, helping the customer. Sadly, it is not. IT IS with Eastern Propane - THANK YOU!
Well i was recommended by some one else ,now im experience your service so far so good .Pricing was a big issue with my last company .Here looks is better service.
You supply propane in an exemplary manner.
Your customer service is great. Very helpful.
Customer service when I need it.
Timeliness
Eastern Propane has always been reliable.
You're delivery guys are great!
Great Service. The driver was beyond helpful making the delivery with the backyard full of snow. Thank you for your help.
She is going to fix a problem with no questioning about it
Kelly Caldwell
Thr response time is fantastic.