Customer Testimonials
I've been a Superior Propane customer for 20+ years -- and up until this current delivery, never had an issue. For some reason (one that even the Supervisor who I dealt with for a number of calls) the system cancelled 2 deliveries on me...so this Supervisor had to manually re-enter the ticket and reach out to the local office to make sure I was not bumped.
BUT...even with my concern of running at a monitored rate of 10% (they like to fill you when you hit 30%), this Supervisor was with me every step of the way. She called back every day to report where we were in the process, who this was escalated to and what the next step would be.
It took a few days longer than I was comfortable with, BUT the service was amazing. And when she made a promise -- whether to call me back or ultimately the day the delivery would be made -- she was there by my side every step of the way. That type of customer service is unheard of these days, and is enough to keep me their customer for another 20 years!
Your on line portal
prompt and courteous service
Great service. Easy auto refills. Informative web site.
Professional efficient service
Responsive
Timely delivery service
The technicians
Always reliable
Dependability.
Very prompt service, easy to order
Your customer service is outstanding. I phoned on Thursday, and I got a delivery on Friday.
Never have to worry about getting a delivery no matter what kind of weather.
It’s too early to comment since I just started with this company. I used to get a discount since I have “auto pay” with Superior Plus- why not with Eastern ?
Dependable and reliable.
Always available, good product and delivery
Good service, on time delivery
That you show your appreciation for customers and rectify situations.
Timely service
Very reliable and quick response time
We don't have to worry about our supply of propane. It is delivered as needed without us having to do anything
Friendly, helpful customer service.Metered reading so you don’t run out of prpance.
I have been using their service for 25 years, and they have always been dependable and answered my calls with a real person who understands my needs. Their prices are also very good. I will continue to use them for many more years to come.
Reliable company with friendly staff
Friendly and professional
Prompt service.
Service is good.
Very pleased with the services. Thank you
The prompt delivery of propane and the very fast resolution if I have any problems.
Competent, on time, professional, dependable