Customer Testimonials
Both service visits were on time. The technicians were professional and completed the jobs.
Agents on phone regarding accounts are cordial and efficient regarding any issues I ask. Delivery request came in one day. Great service
Polite professional and knowledgeable
Friendly phone people. Quick delivery response.
Customer friendly service!
Megan. I explained my problem about being unable to check the meter on my tank and she immediately put in a work order to have this problem solved.
Always dependable
Chad was great....very knowledgeable and thorough.
When I called their number, someone picked up immediately and began troubleshooting my problem. She was able to send a service tech out the same day who explained the issue of our gas smell and was able to rule out a dangerous leak.
The Hawley PA service mgr, Evan Styer, answered all my questions related to Propane tank install and local codes. This was our first time ever using propane fuel and having it installed in a house that only ever had electric utilities. I really relied on Mr. Styer for information as the ongoing house renovation changes affected the tank and trench locations.
Mr. Styer walked me thru the entire process which took 12 weeks and 33 emails...that is customer service!!
Timeliness
Easy to deal with staff. I would love if you guys had a fireplace Technician on staff
They're are local, reasonably priced and customer friendly.
The customer service person was pleasant, patient and thorough as she described the process by which the 2022-23 budget payment amount was calculated. Very professional.
Soon after we returned from FL for the summer our propane ran out unexpected. I called late in the day & they came out very next day first thing in the morning. The tech told us to only have one tank at a time on this way we have time before we run out completely.
He was very knowledgeable & professional & I would recommend Eastern Propane to my friends, family & neighbors.
Thank you
Cynthia
Good customer service
Eastern Propane has been servicing my home for 20 years, very reliable , great service, dependable.
Responsive and courteous staff.
All the employees are very friendly and always willing to help. I would definitely recommend them.
good customer service. The price could be a little bit better.
Reliable service for propane delivery.
I have Auto Service and Iam pleased to have the reliability of the service Eastern Propane has provided for the past 22Years.
No issues except for receiving 2 bills for the same amount of money every couple of months so it's confusing as to when its due, upon receipt or 35th of the month. Also, is it possible to get a call or email before the person comes to fill up as we have no blinds on our windows so...
Every thing
Reliability
When ever I call about something I get good services friendly workers and always taken good care of.
New customer but just experienced their service inspection and was very satisfied.
Treat customers like they matter. Always prompt service
The follow up was great and office personnel was very friendly and courtesy.
We are new to Eastern Propane & are extremely pleased with the service to date. Rob, the representative who performed our site survey, was very knowledgeable, courteous & thorough. He explained every facet of the installation -- including placement & accessibility for the propane delivery -- & demonstrated in detail everything we would need to know/do in reading the gauge, venting the tank, etc. We were additionally pleased with the delivery. We were not
home when the truck arrived, but found everything had been done perfectly, neatly & the invoice left on our doorknob.
Thank you for a very good introductory experience. We are looking forward to a long & mutually beneficial experience going forward!