based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We really like the professionalism, competence and friendliness of your technicians, especially Jon Holmes. He provides great service and our kids love him, follow him around when he comes over, and he never seems to mind. In fact, when we moved we specifically requested thatJon service our new house. Thanks for the great service!
The Technician was friendly and knowledgable.
Always on time. Friendly service people.
Your technicians are friendly, thorough, and take the time to explain what they're doing and why. We've been with BugMaster a long time and your quality of service has greatly increased over the years. Thanks!
Prompt, always on time and satisfies our needs.
all good!!! :)
The quick and professional response and knowledgeable staff.
Customer service is amazing
It limits the bugs and pests; our technician is great!
Service men are always nice and very helpful. Willing to take care of whatever issues we are experiencing
The latest technician was very knowledgeable about insect/pest control. He also applied ant control gel around the kitchen and bathroom outlets as we suspect that is where most of the tiny ants enter our house. Good job The Bug Master. :)
billing and scheduling
The professional services by experts. The cheerful mannerisms.
l. Service Representative Joey
2 The day of service the job is done thoroughly and promptly.
3. When I call the office with questions the receptionist is courteous.
4. We have been a customer for over 12 years and are very pleased with the service.
The tech left my gate standing wide open. I left the home shortly after he left and noticed when I came back, that it had been left open. All of the other techs who have come to my home have closed and locked my gate when they were finished with the job.
My sales person Johnny was very polite and informative. Everything he promised is getting done.
The best thing is your people - - - we love Raymond! And the chemical works well too!!
I live out in a Rual area. I am very seldom home when the technician is out and about. I use to never have a problem having someone come inside my home without me being there for him to spray. Now I always get only outside the home spraying and no interior because the technician will not enter my home without me being present. This is very upsetting because it needs to be done inside and outside (which is what I am paying for) If I am not at home I need the job to be done....I don't know what else to do because I have said on more than 1 occasion that I do ALLOW anyone from Bug Master to come inside my house without me being there
I love that we always have the same technician come to our home. Brendan is friendly, courteous, and knowledgeable. He's respectful of our home and our pets.
Do not publicly share my name or comments.
The service works. Our technician is friendly on time, hardworking and respectful.
Brandon is fantastic! He's always very friendly, courteous and professional. He does a great job and we are very pleased with our results.
you left stains on wood and tile floors!!!!
Professional friendly customer service, you just don't see that often anymore so it is refreshing, thank you Bug Master!!!
i have one properpty i manage that used you all for trapping of rodents. I repeatedly told the inspector to call the 4 owners for access to their units. This was never done; just repeatedly trapping in the garage. We went to someone else. I have another property where rodent trapping was done, and that was fine. In the interim, I was sent over a quarterly pest inspection for insects, which the board of directors did not agree to, nor sign off on. Johnny at BugMaster went anyway and I am being hounded by his calls to my personal cell phone (he had that as i used you all at my house for carpenter ants; the tech didn't know what he was there to do, didn't do what was bid and after one return trip, i went elsewhere) about the invoice for this unauthorized spraying. I've spoken with his office on more than one occasion and told him repeatedly that they are not paying for something they didn't request. He jumped the gun thinking they would approve the contract. The last time i heard from him was last week, and he mentioned collections. You do not want to go there. I've asked him to resend the contract and if i could get the board to approve it this go round, all would be good. He resent the invoice. Unbelievably bad customer service as well as actual treatments.
Technicians are on time, friendly, and knowledgeable.
I'm not sure someone stopped by last time because there was no notice in the door like usual. And a really big roach crawled across the floor last night very much alive.
Our service is great but we consistently still have roach issues.
Still needed to spray after 2nd treatment
Polite and prompt service