based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have a great technician who is not only nice but extremely knowledgeable, professional and respectful.And, we don't have any bugs!
the people that come to the house are very nice and professional.
They took care of the problem
Technician is very thorough and attentive in the application process
They are effective.
Salvador doing very good job , always ask what if we have any problem with the bug .
He is very friendly and know how take care customer
The promptness, friendliness and professionalism of the technician was a real plus.
Well, I told the salesperson about where the ant problem was on our atrium, and that our little pond had fish in it, and he said that though the ants were close to the fish pond, The Bug Master would use something that wouldn't harm the fish. However, the person doing the application apparently didn't get the message, as the fish were killed.
Prompt, friendly & efficient pest control treatment. And we LOVE our technician, Raymond - - the BEST customer service in the business!
I like all aspects of the service. Love that Daniel has been our tech for the whole time we have used Bug Masters (since 2008) He also is the tech for our company business in Georgetown.
Very helpful and accomodating to my schedule and needs of the day when they come into our home.
Notification of date and notice before arrival.
Personel who seem qualified in what to do and are polite and helpful regarding questions.
Scheduling; promptness of technician; professional and courteous technicians
Have some method for selecting Alternate days when email notice goes out and schedule doesn't work.
Btw, the current technician who comes is Excellent. 10 out of 10.
Dependable, friendly, effective
Great communication.
The fine young man who services our account, Brandon is the best. He is why we do business with your firm.
quick and uninterrupted
Profesional
Everything!
Courteous and friendly and very knowledgeable!!
You're flexible about scheduling appointments, show up on time, are neat and thorough and have a policy that you'll come back between visits if I see bugs.
I like that our tech notifies us when he is on site. I like that Bugmaster can quickly schedule a retreat either the same day or day after I call them.
It keeps the bugs away and the technicians are very friendly.
Love our tech. He is awesome.
Fast, efficient, can provide weekend services, and house is pest free
You didn't go to the correct address. Your final amount was more than the initial estimate. Your billing seems sloppy. Oh,, and I still have rats.
Great Customer Service, easy to work with
Friendly and consistent
Brandon is always on time and extremely professional. The Inspector (Gary) that was sent to look at our attic for rats was suppose to call us back with a price quote. Never returned our call not even after we called a second time and complained about him.