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based on 8176 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was professional and on time.
Only sell products that the majority of your service team can support.
Knowledgeable and nice service techs. Recently purchased a new furnace and the sales person was excellent. Loaned us space heaters to use until the install took place. We’re long time customers of Standard and will certainly continue to be!
Fast response to questions and concerns. Very respectful and friendly staff.
Amazing people - very knowledge, helpful and exceptional customer service and follow up! This is the second furnace I have had installed by the Standard Heating team and everything went flawlessly! Awesome people
I value the prompt and courteous response to problems. The employees are always
Polite and friendly. My problem is fixed in good time
The staff we work with are always so kind and personable. They are true professionals!
Everyone was on time, helpful, friendly and did great work.
Prompt installers very courteous
Thank you for the prompt service you came out right away, Even though the problem was due to a valve not being left open when you installed the furnace I still am appreciative that you addressed the problem immediately. I only wish I’d called sooner.
Fast, quality service, cleaned everything up
From the moment I called, it was an excellent experience. The woman on the phone knew who I was and my system. I explained my heat was not working and they sent someone out that same day. I'm embarrassed because it was an issue with my humidifier separate from my furnace. The repairman tuned it and gave me some suggestions to prevent future issues. I am very happy with the service and response from you guys, thank you!
Fast. Professional. Helpful.
He fixed the furnace quickly and was a very friendly.
Prompt! Great service techs.
Very informative. Very nice workers.
Great people and service!
Prompt, honest, friendly.
We had a problem with our furnace thermostat. Our warrant was 3 weeks past expiration date but Standard came out and fixed our problem free of charge. Very impressed
Excellent service personnel, reliable products, long term relationships.
When the system in under warranty, everything in under warranty, even so called scheduled maintenance.
Responsive, thorough service. Personable staff.
Peersonable, Knowledgable Technician
Professional, pleasant, punctual.
Fair and professional. If there is a problem you work hard to fix it
Came when scheduled, very polite and solved my problem quickly.
Fast service! Knowledgeable service technician who explained my issue.
Came within the timeframe (reasonable) and let us know what was wrong and timeframe to have it fixed.
over the last year our furnace has had issues-the lates on New Years eve night when the thermostat went out. Despite the late hour and the timing off the problem. (new years eve) the technician showed up asap and was very friendly and replaced the thermostat in a timely and efficient manner. I'm not too happy about the furnace performance over the years.....heat exchanger replaced about a year ago and now the latest issue, all were covered under warranty so I'm glad standard stands behind their products. I must say in dealing with your employees I have nothing but good things to say and all good experiences.
Excellent in all areas. Thanks.