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based on 19471 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technicians on time and the inspection was excellent.
Great install team!
Customer Service, intelligent professionalism, perfection / orderly!
Prompt, friendly, knowledgeable people.
The entire team does a great job of explaining the process and the costs. And I appreciate that I can get an appointment quickly and have no problem working with a variety of techs.
Very prompt and very informative.
Attentive, prompt competent service provided by knowledgeable technicians. OUTSTANDING SEVICE!!!
I was pleased with the service provided. The problem was solved and, more importantly, we got educated.
Service is prompt with knowledgeable and friendly staff!
Mike was on time, thorough, and explained everything to me. I couldn’t have asked for anything more. I had several questions for him and Mike was able to answer all of them so I could understand.
I had my furnace checked/tuned In late March and my AC checked/tuned in early May by Standard Heating and AC. I believe the condensate pump was tested and was working fine but they failed to notice the pump and drain tube were quite dirty/gunky. The drain tube subsequently clogged and the backup damaged drywall. I paid for this visit to have the drain tube replaced. I’m frustrated that these items weren’t inspected in March or May when the drain tube could have been proactively cleaned or replaced before the clog and water damage occurred. Now I’m in the process of hiring someone to replace damaged drywall and paint. Aren’t annual/periodic inspections intended to prevent bigger issues?
Nick was very curious and serviced the unit in a timely manner. He also took time to share some tips for using the unit more efficiently.
The employees are the best!
Reasonable call response time and dispatch of service technicians
Politely answers questions, even our dumb ones. Very professional work and cleans up nicely when done. I've been a customer for over 30 years.
I was happy with how quickly they came out to repair my air conditioner. They are very efficient and knowledgeable.
Quick service… nice people
Super fast turnaround on my service call when my AC stopped working in June. Very pleased! tech fixed the issue in 20 mins and I was back up and running!
On time. Competent staff. Great explanations
Friendliness and overall competency.
I like the honest appraisals from the field technicians and the sales staff. No one has ever tried to "up sell" me something I didn't need. The manner in which SHAC backs up their prices and their work is excellent.
This was the 3rd time I had someone come out to fix a brand new unit and instead of giving me blanket answers as though I had done something to affect the cooling system. The last person finally looked closer to see during installation something was bumped and corrected the issue.
This took the 2nd year to discover because even I know that it should not be freezing upon the first use every time
Your service providers are exceptional. Skilled, knowledgeable, and patient with my questions.
I was frustrated that our air conditioner, newly installed last fall, did not work on the hottest day of the year we've had so far. The person who answered the phone was very helpful and a repair technician came the next day, which I appreciated. He spent a lot of time troubleshooting and refilled the refrigerant but was unable to identify the source of the leak. We have a follow-up appointment set in July and are hoping that we have an operating A/C for the several very hot days coming up.
As always. Great service and friendly professionals!
Promt, competent service.
Everyone is a pleasure to work with.
Prompt…excellent workmanship.
Some teams are first rate
They arrived earlier, very friendly professional & explained everything.
Professional, knowledgeable sales and service. Experts in their field. Used other HVAC vendors previously but none compare to Standard. They are now on my go-to list.