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based on 8131 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
PROMPT, PROFESSIONAL, THOROUGH.
On time ...friendly....extremely knowledgeable
Always friendly - arrive when you say you will, leave no messes,
Called in morning and gave us a time frame to expect a repair man. He called before coming out and knew exactly what to look for. The furnace was repaired and at a reasonable price. Thank you Standard Heating,excellent job.
Prompt and pleasant
We were having a problem with the furnace fan and we called your company. They worked us in the same day. All of your customer service personnel and technicians have been knowledgeable, polite, friendly and efficient. We have a yearly contract with you and are happy that we have it.
Great customer service
Your phone and sales staff, and technicians were helpful, polite, answered my questions.
They were also able to install both the new furnace and AC on the same day whenI thought I was only getting the furnace. I was able to get an additional $200 back because of that.
My furnace died unexpectedly during cold weather and I did not comparison shop, but the service aspect was great. I have already told one person how great I thought you were.
Timely, cordial and very good communicators about the details of the installation of the boiler
We have been using Standard Heating & Air Conditioning now for four years and have been very happy with the repair and maintenance staff, they are always helpful and friendly and get the job done.
Tech was helpful showed me how to put filters in.
Your technicians are very customer orientated, considerate and communicate ..in addition to knowing or diagnosing issues that may exist with heating or AC equipment!! But, above all, service with a smile is king!!
Very good follow up service. Did everything very well.
I happen to be in Duluth at a training during the time of installation, I returned to 2 beautiful professionally installed boilers. I experienced an issue with some lines in my attic still not heating up, a technician came out an diagnosed the cause of my issue being a valve that was closed on my previous pipe work. The technician took the time out to explain to me about water choosing the path of less resistant, an that this valve being open allowed the water to return to the boiler verses circulating through the whole system. The technician also took the time to educate me on my boiler by answering questions I wasn't able to ask due to my absence.
Honest and helpful sales personnel.
Professional and skilled installers.
Prompt and efficient service techs.
What's not to like?
We have purchased a furnace from you twice. Both times with the Danes sales rep. He did a great job and sold us what we need. The bad side installation the first time we had one installed they broke it when installing it, the electrician showed up with no tools. This time we purchased a furnace from you. The install went ok but the pvc vent tube had a leaky joint with caused our new furnace to start rusting. I called you you to come fix the leak, which you did but your repair man dropped pvc glue on our floor and didn’t say anything and now our flooring as a big purple stain on it. Overall I’m disappointed.
Prompt and professional.
You do what you promise when you promised it!
Terrific company. From customer service, sales, technicians thru installation crew. Professionals that are courteous, knowledgeable and always on time.
You are prompt, professional, and reliable.
Work done as promised. Project completed to our expectations. Excellent cleanup also.
Great communication! Awesome pricing! Fast response!
Very professional employees, knowledgeable, and excellent product. Would highly recommend this company to others looking to replace their HVAC system.
service tech was friendly and helpful
Next day service.
Really responsive crew and the sales representative was extremely informative regarding the whole process and how our house and the heating system needed to work.
Installers were competent and efficient.
I called early enough in the morning to get service later that later afternoon. Repair person was knowledgeable and professional. I appreciate the call giving me notice when the technician would arrive at my house. Also, the technician fully showed me what the problem was and how he plan to resolve it. Now, I know why I purchased my furnace and air conditioner from Standard Heating & Air Conditioning.
Knowledgeable service, sales and office personnel. They answer any questions you may have. They arrive on time and clean-up after themselves. Prices are reasonable. Excellent service.
We like Dave the senior skilled HVAC Pro. He is by far the most competent, confidence inspiring engineer/tech that we have ever had the good fortune to encounter.Hope Std Heating recognizes his importance to your company and obviously to us your customers.
Best wishes, and thank you for remedying a terrible situation for us.
Sincerely,
Ron Smith
Minnetrista
P.S. Mel was a great scheduler.