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based on 8208 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Office staff are helpful and knowledgeable, as are service techs.
I always have treat service people and straightforward pricing!
I like that no one made me feel stupid when a service man had to answer my call for a furnace that would not ignite only to find that I had accidentally, of course, flicked the off/on switch to off the day before while cleaning! I love that my mistake cost me not a penny! Thank you Standard Heating!
Prompt, professional, honest, reliable service and quality products!
My furnace and AC were recently replaced at my home. While I was please at first, I have since noticed several shortcuts that were taken during the process. At the same time, I have had to more clean up of the work area that should have been necessary after spending $11,000.
Everything
Very professional employees. They kept me informed and provided great service.
Standard technicans are always on time and let us know when they are close to arriving. They are polite and work tirelessly to fix whatever is not working. We have used Standard for many years and have complete faith in the company and their workers.
Friendly and professional people working there
I loved my quick, fab service by a business like professional...he did his job, solved my problem and left. Thanks.
It’s fast, and the people are great
A little more thoroughness on troubleshooting issues. We had an issue with gas pressure during the installation of our new furnace. The issue was a very simple adjustment to the regulator inside the house. This wasn't found until after I had called CPE based on the installer's recommendation (different from the person who fixed the issue). Additionally due to trying to identify the issue the pilot light on our water heater went out.
1) You are easy to work with (scheduling, reminders, answering any questions). 2) Everyone we've encountered (whether on the phone or in person) has been very friendly and personable; easy to ask questions of. All in all, we really appreciate the "small town" approach and feel very confident that you are taking care of us.
professional friendly efficient service - thank you
Since we have had the furnace and air conditioner, we have belonged to the service where Standard comes out 3 (or is it 4) times a year to have both items checked out let us know if anything needs to be done. These check ups have found things that while not necessarily serious, could be addressed before they became serious. The people that have come out have been very friendly and professional. They answer questions we might have and questions that we didn't think of asking.
Very prompt and polite. Took care of the problem fast.
From the representative who provided information and pricing on various furnaces to the service personnel who handled the install, Standard Heating was. In all aspects, friendly, professional and knowledgeable about their products and service. I highly recommend!! Carrie Wellons
Reliable, trustworthy , competant techicians. Pleasant people all around.
The service rep that you sent was tremendous. He was very thorough and efficient. In addition, he went the extra mile by checking whether the part he replaced was still under warranty. That extra effort saved us $1200.
Thanks for doing such a good job.
First name removed and Maryellen
Have had great service from Standard. Have purchased two furnaces over the time we have lived in our house.
The technician that came to my residence impressed me from the beginning. Nathan called ahead to tell me he was on his way and mentioned that he remembered us. He arrived within minutes and was pleasant with myself and my children. Before long he had figured out the problem, he showed me what had caused interruption in service. After repairing the issue he replaced my air filter and was on his way. The fact that Nathan remembered us says to me not only that he has a good memory, but it also is an indication that your company hires well and likely retains its employees. I would highly recommend Standard Heating & Air to anyone that asks. Mike T from Blaine
Good sales and installation crew.
fast, reliable, friendly cleanup is good, explain everything,on time and price is good.
I have already recommended your firm to a friend in a condo who probably will be purchasing an air conditioner. Your firm installed a Bryant furnace and AC for me when I moved to my home in summer 2003. I have always been a Smart Club member and have appreciated the work and enjoyed knowing several technicians over the years, currently Chad. This week your firm installed a new Bryant furnace and AC. The technicians were all very proficient and very pleasant: Tom, Erik, Cheu, and Blaine. The installation went very well. Passed inspection with praise for the work. I highly recommend your firm and will continue participating in Smart Club. Thanks. Also had a great experience with salesperson, Kelly.
Awesome working with you guys!!! You make everything so easy!
The team was prompt, efficient and extremely professional. They explained in good detail the work they were going to perform, the expected length of time the work would take and once the work was completed they provided a synopsis of what they accomplished and what if anything I could expect from the unit following their departure. I feel very confident.
Everything! Summer is incredibly knowledgeable. Matt P. and Paul N. are great techs. IMO, there is only one heating and cooling company to be considered. Standard Heating and AC consistently exceeds expectations.
Our old furnace went out during the winter and while we were investigating financing options, Standard Heating brought over 3 small but powerful heaters to keep us warm. And when we did purchase the heater from Standard Heating they arranged all rebates for us to save us money. Great Salesperson also, he went out of his way to help in any and all ways possible.
Sales staff and technicians are fully prepared when they arrive. They are knowledgeable and have access to resources to answer any questions that arise. Everyone is very professional, friendly, relaxed, calm, and confident. They instill great confidence in me.
I appreciate the phone call announcing their imminent arrival.
Every call I've made has been responded to promptly and with high quality.
Sales team insisted we needed a product that in fact we did not need (inspection went fine without it) and was no longer helpful to us after we declined additional product.