Client Testimonials
Consistent excellence. High value at the member price. Excellent therapist, excellent scheduling administrators. Thumbs up. I am a Lake Merritt local of 15 years. Wonderful staff.
Super professional
Amazing body scrub from Tammy! Will definitely be back.
The spa was very clean, and had all the amenities needed. The guy at the front desk was really nice, and very knowledgable. I will be going back for sure
We had the Cryo and a 30" foot massage and both were excellent.
The music wasn't working on the Cryo and it took a while trying make it work but it wouldn't. The attendant (forgot his name) held his phone up to the speaker and it was fine.
I don't like the announcements or 1 minute and 2 minutes, but it was ok.
Foot massage and sanding/scouring was really nice!
If I lived nearby I would be a regular; I live 1/2 hour away and will return ocasionally.
Reflexology with Ken or Charlie is the best
Jeff was great. I went in for cupping after I had thrown my back out and was experiencing some pretty intense lower back pain; he really worked into my muscles all along my spine. I feel 20% today (two days later).
Thom is great
I carry a significant amount of stress, but I managed to find a moment of tranquility for at least a day. During this experience, I closed my eyes and felt a sense of carefree ease. The chairs were exceptionally comfortable, providing a sensation as if I was seated on a cloud. Thank you.
I can't think of anything you can do to improve. Good massages, friendly people, fair location.
I liked everything about the experience. The ladies at the front desk made me feel very special. The person who gave me my service (sorry I forgot her name) was very attentive and made me feel comfortable. I purchased another service as a gift for my sisters birthday.
Ken gave me a fabulous foot massage
CALM PEACEFUL SETTING WITH AN EXCELLENT THERAPIST.
The warm welcome, the aromas, scents in the reception area. Immediate assistance, severed at/before appointment time. Private rooms cleanliness ambience the background music. My massage technician was awesome. My next visit my intentions are to become a member. I’ve recommended this place to several friends, and purchased a couple massage gift certificate for my daughter and son in laws recent anniversary 9/3/24.
Last minute appointments but
This is my first time going to something like this and I would definitely do this two times a month
Owen
It is always a lovely experience!
Great customer service, skilled and courteous masseuse and the beautiful facility.
Always a good experience at Kume. Great service and friendly staff.
Great experience
The salt scrubs was wonderful much needed
Thank you much
The massages were great and staff were welcoming. I appreciate the calming and environment.
Great customer service, receptionist was wonderful and reception area very clean and serene. Great place!
I had a good massage.
It was relaxing
It's like a second home!
Great massage!
Calm stmosphere
Carmen did a wonderful job, I am excited to come back!