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Customer Testimonials
We have always had a great salesman Ryan. As well as great vehicles and everyone works so hard to accommodate our needs.
They got me exactly what I wanted and didn't try to sale me something different.
Transaction was very simple never felt pressured or rushed every one was very friendly
People there was very nice and got my car done fast
I was treated very kindly and the salesman did everything he could to get me into a new car. I loe my car.
Professional.
Everyone was very nice and professional.
Get my stuff done in a timely manner.
Everyone was very nice and helpful.
With any questions that we had and charles was amazing
Tyler in the service department was very informative, he kept me up to date about my vehicle. He had a smile on his face each time I came in contact with him at Don Franklin KIA/Somerset.
Amazing service
all around WHAMMY!
Everything
Guy in service area was really considerate and nice to help us out.
the services offered are amazing and the products are great.
Everything! Every time we come, whether it’s to upgrade or get our oil changed, everyone is friendly, smiling, and welcoming! I would recommend your business and service to anyone who is looking to purchase a new or used vehicle! I will be a repeat customer for the rest of my life!! Thanks for being AWESOME Don Franklin Kia!!
100,000 mile warranty and the friendliness of the service staff
The people are very helpful! Answered all of my questions and I feel like they didn’t try to get over or take advantage of me.
Fast and friendly
The sales staff was so helpful and made every attempt to meet our needs.
I absolutely love my 2025 kia sorento great car drives smooth. Service was great, recommend anyone to see Colin Pinion for your auto needs.
Fast and great service!!
Friendly staff who always goes above and beyond. I didn’t know this dealership was here until after I purchased my Kia in Lexington. The first issue I had I was disappointed in the response from the service department in Lexington, so I called Pikeville. I was disappointed in the fact that they could schedule me for an oil change immediately, but an issue with a light coming on would be a month before they could get me in. I had a friend recommend Don Franklin Kia in Somerset. Danis Combs made me feel like they understood my concerns and quickly resolved the issue. This instantly became my regular location to service my Kia. My recent visit here was as pleasant as the last. The issue was more complex, but the service department provided above and beyond. I highly recommend you advise other stores to learn from this crew. ⭐️⭐️⭐️⭐️⭐️
Everyone was polite service was done quickly
Helped people get a car
Everything! Everybody is super friendly! Brandon Record was amazing, got me in the vehicle I wanted!
No comment
The salesman was extremely knowledgeable, friendly and helpful! We love our car!
The dealership had the vehicle that we were in the market for and salesman Charles right was personable and easy to work with!
The dealership had the vehicle we were in the market for and salesman Charles Wright was personable and easy to work with!
So for good