based on 3579 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and proactive service
Owings Mills J-Team Rocks!
Great customer service!
This is just an average of my many experiences.
Last time was great.
Time before that, unnecessary up sales tactics.
Tyrell was very helpful and has a BRIGHT future! Service was great and my car is running like a CHAMP!
Promptness
Staff was incredibly professional and knowledgeable
I was immediately greeted, friendly smile and a professional , "how can we help you today" . The process was as smooth as it was the first time I entered a Jiffy Lube when the pricing was at $ 19.99, for an interior vacuum, window wash and a oil and filter change.
I stopped by for an oil change. They took my car after about a 10 min wait and got the oil changed.
Work was done in a timely manner without an appointment
Great service
Team was professional, informative, and fast.
They were very quick and did a great job.
Quick and Clean
The Jiffy Lube service was excellent: courteous, efficient, and speedy. I have already recommended this Jiffy Lube establishment to my friends and family.
Part from glove compartment (damper?) left on passenger floor mat.
No sticker placed in window for reminder/mileage.
Very courteous
My recent visit included a tire pressure monitoring system sensor replacement. The Laurel location was unable to fix the light on the dashboard after the replacement. The technician went above and beyond to locate a location that had the correct tool to fix the issue. The technician even scheduled my visit to another location. I will always recommend Laurel Jiffy Lube to others.
Fast, easy and professional
I was disappointed with my recent visit because the staff recommended unnecessary services, which felt like an attempt to take advantage of me. Additionally, a worker broke a brake component, claiming it was wear and tear, causing a routine oil change to take over three hours. To make things right, I’d like a 50% discount on my next oil change. An email follow-up is preferred.
The service is always quick and everyone is always friendly and helpful at any visit.
Everything!!! The staff is tight! Sharp! Efficient! Knowledgeable! Keeps my vehicles up to date with service needs.
The team was knowable, friendly, professional and they were fast. Not trying to sound corny but they were the Jiffy in Jiffy Lube.
extremely friendly and courteous staff / extremely fast service...thank you!
Wait was not long.
I came to get an oil change and find out why my AC is not working. I received the oil change, I believe but not sure because the sticker wasn't placed in the window telling me when to get my next oil change and my AC still not working....... they always find away to replace a "cabin filter" though.
Timely, kind, clean, trustworthy
They were very nice and shockingly quick
Whomever the technician was that serviced my vehicle the last visit. I wouldn’t ask for him to service my vehicle again. Versus reviewing my account/profile to identity which services to offer. I guess he was under the impression that as a female I’m oblivious to my vehicle and the services it’s received. This is also the third or fourth service at the location upon departure I have to request service mileage sticker in my car window.