Member Testimonials
The staff are amazing.
I like the warm pool when it is warm unfortunately that is not often. I have bad arthritis and have been coming for many years for the water aerobics in the warm pool. It seems to be colder recently. Since you have a lot of people that have arthritis you should put the heat on the pool early in the day so the water gets warm for the class and not just before class. This is my only interest. Lately I haven’t been able to come because of the cold water along with cold air blowing around the pool
Excellent staff - helpful and polite.
The staff there is fantastic! large variety of exercise equipment
Good staff and good programs
This is my home away from home. The warm pool is my heaven on earth. My arthritis, hip replacement, and severe back issues remind me daily of what life is with pain. The warm pool immediately cures that issue. It provides immediate relief beyond belief. The classes I attend give me a sense of accomplishment and freedom. It definitely beats my home life in my recliner or bed. I pray that the water heating system or bad thunder storms do not ruin my week.
The instructors, management, customer service, and maintenance keep this location a “TOP CHOICE” for me in the Howard County area. My only issues are parking lot is often full during peak times. Also the Men’s Locker Room needs repair or replacement. Many of the lockers are unusable. Hot water in the shower area is often limited. This makes for a quick clean
I have been a member for over 16 years and hope to continue another 16 or more. This place should be your “HOME” too
The flexibility and opportunities to exercise in so many different ways,
Convenient
Amenities and activities
Great staff
Front desk person was very helpful and smooth process.
diversity, class options, nice gym
There is a good variety of programs for kids and families through out the month. The schedule works well for us during the school year. If not, there is always the option to go nearby at the Catonsville location.
The staff is, overall, very friendly and helpful. There is one woman, older with white hair and glasses, who could use better training on approaching and interacting with Y members.
Upon walking through the doors, my excited daughters ran straight to the Family Room during a craft session. I chased after them to catch up. It slipped my mind to scan my bar code. The woman walked up to me and scolded me for not scanning in. Her tone was annoyed and not friendly.
Later in the day, I assisted my 8 year old daughter in the woman's locker room. As I finished up blow drying her hair, the same woman saw us and scolded us for being in the women's locker room. Now, if she had used better language and a gentler tone to speak to me to let me know that the other locker room is available for younger girls, I would have been appreciative of the reminder. Instead, she was condescending and rude. My daughter felt like we had done something absolutely wrong, as if we were in trouble.
I have only seen this woman at Dancel a handful of times, so crossing paths with her does not interfere with my overall experience at the Y. I do not believe these are isolated incidents, but this is just her personality. I have no reason to believe she cherry picks certain people to be nice to -- this is just her demeanor. Later, I witnessed her speak to another family in a similar manner. If she is condescending and unpleasant to everyone, I would strongly recommend she has training on how to better assist, speak to, and approach members.
I hope this feedback helps you and your staff. I would hope for a great experience for everyone who benefits from the Y. This ultimately starts with your staff.
The Y has a variety to workout options, programs and equipment, the pools are great, the hours are good, and the staff and members are friendly. There is something for everyone. It is an overall good experience.
Great classes. Clean water in the pools. Friendly staff.
Lots of different land and water classes to fit any schedule.
Staff friendly, and helpful;
Great value;
Facilities good;
Hours to fit any schedule;
Convenient to home; and
Nationwide program great as Ai split time between Kingston ny and Ellicott City, MD with 1 membership.!
The staff is friendly and helpful. Able to accomplish the reason I came to the Y.
The pool for swimming laps and the treadmill with videos to watch
Family friendly, clean, affordable (if you stop raising the rates!) I only wish they had more class options at the Catonsville location.
Friendly staff and good classes.
Thank you all for doing what you do! I appreciate the ease of access, cleanliness of the facility, and the warm attitude of the staff.
Quality of gym, customer service and friendliness of staff is exceptional.
Friendly staff. Well maintained equipment.
The staff are all very friendly and supportive!
Clean friendly and machines are always available
Eric, the swim instructor, is kind and knowledgeable. I appreciate he lets me learn at my own pace.
The great staff
Everyone is so helpful and friendly
My grandsons work out several times a week
It's cleanliness and the staff.